Engineer, Field Service I & II

Job title: Engineer, Field Service I & II

Engineer I, Field Service

• Install, maintain, and repair ASM semiconductor equipment at customer sites
• Troubleshoot tool and process issues using diagnostic tools, schematics, and structured methods
• Deliver clear, timely, customer‑focused support with a safety‑first mindset
• Document work performed and support updates to service procedures
• Support process improvements and contribute ideas to enhance tool performance
• Assist with customer escalations

Engineer II, Field Service

• Install, maintain, and repair ASM semiconductor equipment with limited supervision
• Lead troubleshooting of complex tool and process issues using structured diagnostic methods
• Perform in‑depth root‑cause analysis and recommend data‑driven corrective actions
• Analyze tool performance data to anticipate issues and propose targeted improvements
• Provide training and on‑the‑job guidance to newcomers on routine service tasks
• Identify operational risks and recommend minor process or procedure enhancements
• Document service activities and contribute updates to procedures and best practices
• Provide detailed field feedback to engineering and design teams and support beta testing
• Manage day‑to‑day customer engagements with a proactive, customer‑first approach
• Support escalations and collaborate with cross‑functional experts to drive resolution

What we are looking for

Engineer I, Field Service

• Bachelor’s degree in Electromechanical Engineering or related field
• 1–3 years of technical experience in field service, or manufacturing of OEM capital equipment
• Ability to read and interpret electronic and electromechanical schematics
• Basic knowledge of safety protocols and cleanroom guidelines
• Ability to apply rules and procedures in own activities
• Ability to fully understand tool architecture and control algorithms and explain operating principals to peers
• Clear written and verbal communication skills
• Ability to work independently and in a team
• Willing to travel as required for the role domestically and internationally
• Knowledge of safety procedures and cleanroom guidelines
• Proficiency with MS Office

Engineer II, Field Service

• Bachelor’s degree in Electrical, Mechanical, Electromechanical Engineering or related field with 4+ years of experience, or a Master’s degree with 0 years of experience
• Experience in field service or semiconductor capital equipment
• Ability to interpret electronic and electromechanical schematics
• Experience with structured troubleshooting methodologies
• Knowledge of cleanroom and semiconductor safety protocols
• Strong communication skills, both written and verbal
• Ability to work independently and within a team
• Willingness to travel domestically and internationally
• Proficiency with MS Office

What sets you apart

Engineer I, Field Service

• Semiconductor field service or capital equipment experience
• Knowledge of wafer fab operations, robotics, vacuum systems, plasma, or gas handling
• Experience writing procedures or process documentation
• Strong customer‑service mindset and organizational skills
• Familiarity with structured problem‑solving methods
• Experience supporting escalations or beta‑site activities

Engineer II, Field Service

• Hands‑on semiconductor field service experience
• Working knowledge of wafer fab operations, robotics, vacuum systems, plasma, RF, or gas handling
• Experience leading structured root‑cause analysis
• Experience providing field data to engineering or design teams
• Background supporting beta‑stage or early‑option tools
• Familiarity with structured problem‑solving techniques
• Strong customer‑service mindset and organizational skills

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.