About this role
Direct Sales Agent Coordinator (DSA Coordinator)
Job Information
- Department Name Retail Banking
- Hiring Manager Talent Acquisition
- Date Opened 28/09/2026
- Job Opening Status In-progress
- Job Type Full time
- Industry Banking
- Work
Experience
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5+ years
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City Lagos
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Province Lagos
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Country Nigeria
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Postal Code 101241
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About Us
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Polaris Bank Limited is a Tier II Nigerian bank that was established by the Central Bank of Nigeria (CBN) on September 21, 2018 to offer commercial banking services, the bank commenced services on the same day, having purchased the assets, and assumed certain of the liabilities, of the defunct Skye Bank.
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We cater to both individuals and corporate entities through carefully designed Retail, SME, Commercial, Corporate banking as well as products for Government MDAs. We also offer self-service/digital channels offerings leveraging technology to bring banking closer to the customer.
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The Bank is a market leader in Revenue Collection, both in the public and private sectors, with collection mandates in about 30 of 36 states in Nigeria including Lagos State.
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We are a key player in financial inclusion and are poised to take banking to the doorsteps of our customers; taking care of the banking needs of different categories of persons and businesses.
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Polaris Bank enjoys significant brand loyalty from its diverse customer base across demographics, industries and sectors.
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Job Description
Job Summary
The DSA Coordinator is responsible for driving customer acquisition and promoting the Bank's retail banking products and services through the Direct Sales Agent (DSA) channel. The role involves monitoring agent performance, ensuring compliance with regulatory and internal requirements, providing ongoing coaching and support, and collaborating with stakeholders to achieve sales targets, enhance productivity, and deliver an excellent customer experience.
- Drive the sale of retail banking products and services, including accounts, deposits, loans, and digital banking solutions through the DSA channel.
- Monitor and evaluate DSA performance, ensuring achievement of assigned sales, acquisition, and funding targets.
- Ensure compliance with KYC, AML/CFT, regulatory requirements, and the Bank's policies during customer onboarding and sales activities.
- Conduct regular field visits, coaching, and engagement sessions to improve DSA productivity, retention, and customer service delivery.
- Prepare and analyze performance reports, resolve operational issues, and collaborate with relevant stakeholders to enhance DSA effectiveness and business outcomes.
Requirements
- Bachelor's Degree in Banking & Finance, Business Administration, Marketing, Economics, or a related field.
- Minimum of 5 years' experience in retail banking, sales, business development, or customer acquisition.
- Good knowledge of banking products, services, and customer onboarding processes.
- Understanding of KYC, AML/CFT, and other regulatory compliance requirements.
- Strong sales, communication, negotiation, and relationship management skills.
- Proficiency in Microsoft Office applications and the ability to analyze data and prepare reports.