About this role
Dior Ambassador
POSITION: DIOR Ambassador
LOCATION: Frasers, Glasgow (House of Fraser)
HOURS: Part-time, 30 hours
Job responsibilities
As an Ambassador for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.
Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.
MAIN RESPONSIBILITIES
SALES:
- To be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients
- To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro - actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
- KPI - To achieve set sales targets
SERVICE:
- To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
- To initiate contact with clients and welcome them both on counter and through traffic stopping
- To develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients
- To educate clients on Parfums Christian Dior products and the brand
- KPI - to achieve target for Mystery Shopping
GENERAL:
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To participate in merchandise management and ensure that it is in line with Corporate guidelines
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To monitor stock levels, report any issues and ensure that there are sufficient levels
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To adhere to all company procedures and policies, as outlined in the employee handbook
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To update ipos tool with client data including all sales and client profile
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To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
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Profile
PERSON SPECIFICATION
In order to be successful in this role, you will be:
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Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate
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Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service
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You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity
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Self confident, you will be able to approach and engage with customers at ease, using your strong selling skills
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Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior
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Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.