Digital Impact Officer (ICT)

Digital Impact Officer (ICT), NOA, FT, #138488, Kingston, Jamaica, Multi-Country Office for the Caribbean

Job no: 595236

Contract type: Fixed Term Appointment

Duty Station: Kingston

Level: NO-1

Location: Jamaica

Categories: Information Communication Technology

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to digital opportunities

UNICEF’s Caribbean Mult-Country Office (MCO) serves twelve English- and Dutch-speaking Caribbean countries: Antigua and Barbuda, Barbados, Belize, Dominica, Grenada, Guyana, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Suriname, and Trinidad and Tobago. As part of UNICEF's Future Focus Initiative, the Caribbean MCO brings together policy influence, technical expertise and strategic partnerships to advance results for children across the region through one integrated programme, one management structure and a shared pool of resources. The Multi-Country Programme 2027-2031 focuses on three shared outcomes: equitable access to primary health care, learning and skills; protection of children from all forms of violence; and child poverty reduction and resilience strengthening.

Children across the Caribbean face interconnected challenges including learning losses, mental health concerns, violence, child poverty and increasing exposure to climate-related disasters. Despite many countries being classified as upper-middle or high income, significant inequalities persist, particularly for vulnerable children, adolescents, indigenous communities and those living in remote areas. Small island developing states also face fiscal constraints and heightened vulnerability to economic and climate shocks, requiring stronger regional cooperation and system-based solutions.

The Caribbean MCO’s management strategy is governed by four principles that together translate the new business model into concrete ways of working:

• Impact-driven: technical expertise is organized in shared multi-country working groups rather than replicated in each country, with enabling functions aligned around UNICEF’s strongest comparative advantages.
• Effective and agile: parallel country ecosystems are replaced by harmonized systems and flexible cross-country staffing, keeping management lean and decisions close to implementation.
• Grounded: regional scale is balanced with national depth through country-specific workplans, Heads of Office in each duty station, and matrix management that anchors authority and accountability at country level.
• People-centered: structural and managerial choices are guided by staff wellbeing, transparency and inclusion, with clear role definitions, meaningful consultation, and continuous investment in learning and development.

The operational expression of this model is the working group model. Rather than replicating similar roles across four separate country offices, technical and operational expertise is organized into 16 thematic and functional working groups, each distributed across different duty stations and each serving the full 12-country MCO — not just its host location. Roles are designed around three organizing principles: shared regional service, meaning every specialist contributes to the wider MCO; complementary expertise, meaning team capabilities reinforce each other rather than repeating the same profile in multiple places; and agile presence, meaning the workforce can be rapidly deployed across countries through travel, surge support or remote modalities in line with evolving needs and priorities. This working group model is the foundation of a fundamentally new way of working for UNICEF in the Caribbean: depth replaces duplication, and shared capacity replaces fragmented country-by-country coverage.

How can you make a difference?

Under the supervision of the Deputy Representative (Operations), the Digital Impact Officer supports the planning, coordination, and continuous improvement of the MCO’s enterprise ICT environment, ensuring the delivery of secure, reliable, and responsive digital services that enable programme implementation and operational effectiveness across twelve programme countries.

The incumbent serves as the Office’s technical advisor on enterprise ICT, providing operational guidance on digital modernization, enterprise architecture, cybersecurity, ICT governance, and business continuity. The role ensures that digital solutions are aligned with UNICEF’s corporate ICT policies, standards, and digital transformation priorities.

The position is responsible for ensuring the availability and performance of core ICT services, including systems, platforms, and digital workplace tools, supporting effective collaboration, service delivery, and organizational productivity. This includes overseeing cybersecurity compliance and contributing to the continuity of operations through effective management of digital risks.

The Digital Impact Officer drives process efficiency and digital enablement, promoting the adoption of standardized platforms, automation tools, and data-driven solutions that improve workflows, strengthen performance monitoring, and enhance organizational efficiency.

Working closely with programme and operations teams, the role ensures that ICT services are user-oriented, fit-for-purpose, and responsive to business needs, supporting integration across systems and strengthening the use of digital tools for communication, coordination, and knowledge management.

Under close strategic guidance of the Deputy Representative, Operations, the post coordinates the MCO’s distributed ICT service delivery model, ensuring effective integration of centralized ICT management with inter-agency support arrangements, corporate services, and external providers to maintain consistent and reliable support across all duty stations. In partnership with the T4D function, the Digital Impact Officer ensures that programme innovation is supported by a stable and scalable enterprise ICT environment, enabling alignment between digital initiatives and organizational technology standards.

Through these contributions, the role strengthens operational continuity, digital effectiveness, and organizational resilience, enabling UNICEF to deliver results for children in a complex and digitally dependent operating environment.

Key functions of the Digital Impact Officer:

• Enable continuous operation of ICT infrastructure and accessibility to ICT solutions and services
• Provide help, support and assist with capacity building and knowledge management
• Support operational and administrative tasks
• Assist in the delivery of results

This position belongs to the Operations Management working group. If you would like to know more about this position, please review the complete Job Description here: NOA Digital Impact Officer Jamaica.pdf

To qualify as an advocate for every child you will have…

Minimum requirements:

Education

• A university degree in computer science, software engineering, information technology management, business administration or related social science field is required.

Work Experience:

• At least 1 year of professional experience in information technology management and business operations in a large international organization and/or corporation is required.

Skills Required

• Certification and/or proven experience in one of these several ICT technical competencies: ICT Project Management, Business Analytics, Information Security, ICT Audit and Risk Management, Telecommunications, Networks Information Security and Software Engineering and Programming.

Language Requirements:

• Fluency in English is required. Knowledge of another official UN language (Arabic,