Deskside Technician II

Deskside Technician II

Job Description

Job ID#: 65086

Job Category: Deskside Technician II

Remaining Positions: 1

Details:

Role Overview

We are looking for a skilled Desktop Support Engineer (L2) to provide onsite and remote end-user support in a corporate environment. The ideal candidate will have strong experience supporting Microsoft technologies, Windows endpoints, mobile devices, and workplace services while delivering excellent customer service.

Key Responsibilities

• Provide L2 support for end-user hardware, software, and technology issues.
• Support and troubleshoot Microsoft 365, Azure, Windows 10/11, and related applications.
• Manage incidents and service requests through ServiceNow.
• Configure and support laptops, desktops, peripherals, printers, and mobile devices (iOS/Android).
• Troubleshoot VPN, connectivity, authentication, and access-related issues.
• Perform log analysis and system performance troubleshooting.
• Support meeting room, AV, and collaboration technologies.
• Maintain asset inventory and support hardware lifecycle activities.
• Coordinate with vendors for hardware repair, replacement, and procurement activities.
• Create and maintain knowledge articles, SOPs, and technical documentation.
• Identify recurring issues and drive continuous service improvements.
• Communicate effectively with users and stakeholders throughout incident resolution.

Job Requirements

Details:

Required Skills

• End User Technology Support

• Microsoft 365 and Azure

• ServiceNow

• Windows OS Support

• Mobile Device Support (iOS/Android)

• VPN Troubleshooting

• Log Analysis and Performance Troubleshooting

• Hardware and Peripheral Support

• Strong problem-solving and analytical skills

• Excellent communication and stakeholder management skills

• Proactive and customer-focused mindset

• Preferred Qualifications

• 5+ years of Desktop Support / End User Computing experience

• Experience supporting enterprise environments

• Financial services or banking experience preferred

• Business-level Japanese and English communication skills

Pay Range:

• Based on Experience