About this role

Deskside Technician I – Calgary, AB (Contract, 12 months)

Job Description

Job ID#: 65007

Job Category: Deskside Technician I

Position Type: Contract

Duration: 12 months

Shift: 1

Remaining Positions: 1

Details: Stefanini Group is looking for a Deskside Technician I for a globally recognized company.

IT Service Specialist supports the IT department with case team support, office operations, and IT priorities, including user support, computer setup, maintenance and service, telecommunications, and network/infrastructure maintenance.
Deliver a high level of customer service while supporting case teams and office staff in a fast-paced environment; handles laptops, desktops, smartphones, and phone/voicemail systems.
Maintain local technology to increase reliability, security, interoperability, and efficiency while reducing costs.
Understand and discuss IT services and software; capture feedback and evaluate impact of IT service offerings.
Assist in preparing and deploying laptops, including configuration and imaging; support various operating systems and vital applications.
Assist with asset tracking, inventory management, and coordination with outside vendors for printers and equipment.
Provide on-site tech support at events and meetings; communicate status with end users and support teams.
Maintain notebook/desktop configurations per requirements; assist with documentation and knowledge articles.
Repair video conference and telecom systems as needed; document issue history in the ServiceNow help desk system.
Participate in local/global projects; evaluate new technologies for upgrade opportunities.
Achieve annual goals with IT Service organization and local management; assist with general office projects as needed.

IT Specialists are:

You're good at: communication, customer service, reliability, integrity, ability to work independently, problem-solving, confidentiality, teamwork, and time management.

Your Qualifications:

Bachelor's degree preferred
2 years experience in a similar role
Experience with Windows 10, Office Suite, Internet Explorer, VPN/network connectivity
Ability to diagnose problems and escalate appropriately
Basic skills in PC/laptop hardware, software, telecom, mobile devices, networking, and server administration
Solid MS Office skills (Outlook, PowerPoint, Word, Excel)
Excellent customer service and organizational skills
Ability to multitask and manage priorities
Good judgment and problem-solving
Proactive with customer satisfaction
Ability to lift and carry equipment and furniture
LI-MA! #LI-ONSITE
Pay Range: $27.00 - $30.00 per hour

Deskside Technician I