About this role

Job title: Customer Support Representative Polish/English and Spanish

OVHcloud

Within your OneTeam

you will work in an IT company – a leading European cloud and hosting provider with a global presence
you will learn about our services
you will develop your soft skills
you will learn to look for and provide solutions to customers

Your main responsibilities

to be the first point of contact for customers from different countries worldwide
to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
to participate in defined projects and missions
to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact

In 6 months, you will have accomplished

becoming independent in recognizing and troubleshooting most standard issues brought by customers
understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

Fluent Polish, English and Spanish
Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
Great communication skills
Independence and curiosity in searching for solutions
Oriented towards great customer service
Ability to manage priorities
Ability to work efficiently within a team
Willingness to work with new technologies and to develop
That's a plus
if you have experience in similar position: Help Desk, Service Desk in an IT environment
This is on-site first and then hybrid position based in Wrocław.

Nationale Nederlanden life insurance
Edenred lunch card
Luxmed private health care
Multisport card
Public transport refund
Pension Plan (PPPE)
Ask Henry concierge
EMA – psychological support
Employee referral program
Additional 4 days off
Global Incentive Plan
Kudos seniority bonus
Hybrid working mode
Funding for remote working
Glasses refund
Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance.
Cette offre ne répond pas tout à fait à vos attentes ? Candidatez malgré tout !
C'est l'occasion de partager votre profil avec nos recruteurs, vous faire remarquer et peut-être recontacter pour une autre opportunité.
Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams!
It's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.

Customer Support Representative Polish/English and Spanish