About this role

YOUR JOB

Customer Support Representative Polish/English and German

Within your #OneTeam

you will work in an IT company – a leading European cloud and hosting provider with a global presence
you will learn about our services
you will develop your soft skills
you will learn to look for and provide solutions to customers

Your main responsibilities

to be the first point of contact for customers from different countries worldwide
to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
to participate in defined projects and missions
to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.

Your future impact

In 6 months, you will have accomplished

becoming independent in recognizing and troubleshooting most standard issues brought by customers
understanding the company product portfolio and related customer needs

And in 1 year, you will have mastered

providing nuanced and complex resolutions to our customers
start developing technical skills in our dedicated training programs

Skills required

Fluent Polish, English and German
Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
Great communication skills
Independence and curiosity in searching for solutions
Oriented towards great customer service
Ability to manage priorities
Ability to work efficiently within a team
Willingness to work with new technologies and to develop

That's a plus:

if you have experience in similar position: Help Desk, Service Desk in an IT environment
This is on-site first and then hybrid position based in Wrocław.

Benefits

Nationale Nederlanden life insurance
Edenred lunch card
Luxmed private health care
Multisport card
Public transport refund
Pension Plan (PPPE)
Ask Henry concierge
EMA – psychological support
Employee referral program
Additional 4 days off
Global Incentive Plan
Kudos seniority bonus
Hybrid working mode
Funding for remote working
Glasses refund
Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance
RECRUITMENT PROCESS

Meeting with our Talent Acquisition Specialist:

Maja

Interview with the Manager:

Alicja
1. Assessment (if relevant)
1. Meeting with a Peer, Team Member, or Director
1. Final debrief, Feedback & Decision
OUR BENEFITS & PERKS
✔︎ A Hybrid Remote Work Policy
✔︎ An Employee Shareholding Plan
✔︎ A Service Recognition Program
✔︎ Subsidies for Holiday and Sports Activities
✔︎ On-site Nursery/Daycare (depending on location)

Plus:

✔︎ Multicultural Teams
✔︎ Well-Equipped Modern Workspaces
✔︎ An Online Learning and Certification Platform
✔︎ Digital Medical and Social Support Services for you and your family
JOIN THE OVHCLOUD JOURNEY
OVHcloud values and supports the diversity of the people we hire.
For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths.
Be free to be yourself!
IA IN OUR DNA
Artificial Intelligence is reinventing our business every day.
Join us to explore its immense possibilities and co-build the future!
SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT
► Explore our commitments that make the difference
REALIZE YOUR POTENTIAL!
We know that women sometimes hesitate to apply if they don't meet 100% of the criteria in a job description.
We want to be clear: our job descriptions are guidelines, not barriers. We look forward to receiving your application
Cette offre ne répond pas tout à fait à vos attentes ? Candidatez malgré tout !
C'est l'occasion de partager votre profil avec nos recruteurs, vous faire remarquer et peut-être recontacter pour une autre opportunité.
Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams!
It's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.
Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.
► Discover the major player in Open and Responsible Cloud
YOUR JOB
Customer Support Representative Polish/English and German
Within your #OneTeam
you will work in an IT company – a leading European cloud and hosting provider with a global presence
you will learn about our services
you will develop your soft skills
you will learn to look for and provide solutions to customers
Your main responsibilities
to be the first point of contact for customers from different countries worldwide
to listen and empathize with customers, diagnose and fix their problems related to billing and administrative issues
to participate in defined projects and missions
to understand, integrate and promote the image of the OVHcloud as a company with strong expertise and excellent customer support.
Your future impact
In 6 months, you will have accomplished
becoming independent in recognizing and troubleshooting most standard issues brought by customers
understanding the company product portfolio and related customer needs
And in 1 year, you will have mastered
providing nuanced and complex resolutions to our customers
start developing technical skills in our dedicated training programs
Skills required
Fluent Polish, English and German
Readiness to work on shifts (business hours are Monday to Friday, 8AM – 6PM in 8 hour shifts)
Great communication skills
Independence and curiosity in searching for solutions
Oriented towards great customer service
Ability to manage priorities
Ability to work efficiently within a team
Willingness to work with new technologies and to develop

That's a plus :

if you have experience in similar position: Help Desk, Service Desk in an IT environment
This is on-site first and then hybrid position based in Wrocław.
Benefits
Nationale Nederlanden life insurance
Edenred lunch card
Luxmed private health care
Multisport card
Public transport refund
Pension Plan (PPPE)
Ask Henry concierge
EMA – psychological support
Employee referral program
Additional 4 days off
Global Incentive Plan
Kudos seniority bonus
Hybrid working mode
Funding for remote working
Glasses refund
Social Fund: holiday allowance, sport and culture card, gift cards, emergency allowance
Cette offre ne répond pas tout à fait à vos attentes ? Candidatez malgré tout !
C'est l'occasion de partager votre profil avec nos recruteurs, vous faire remarquer et peut-être recontacter pour une autre opportunité.
Did this offer not quite meet your expectations? Submit a spontaneous application on our candidate portal to join one of our teams!
It's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.

Customer Support Representative Polish/English and German

About this role

Skills required

Benefits

Your next opportunity starts here