Customer Support Associate DACH Market

Customer Support Associate DACH Market

What you’ll do

• Maintain and create strong relationships with existing customers.

• Problem-solving: Ensure all needs and queries are resolved via ticket, phone, email, or chat.

• Monitor and follow up on bugs with the operations team and the client. Assist with basic troubleshooting.

• Provide information about products, services, and policies.

• Document interactions.

• Your Profile

• Expert level in German and English.

• You take full ownership of each activity you develop.

• You are proactive and like to propose new ideas.

• Excellence in communication and problem-solving.

• You are a team player.

• Previous experience handling customers is a plus.

• About us

• At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.

• With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona. We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.

• Our Values

• We own it: We take responsibility for every project. We make decisions, not excuses.

• We learn and teach: We're dedicated to learning something new every day and, above all, share it.

• We partner: Every decision is a team decision. We trust each other.

• We grow fast: We act fast. We think that the worst mistake is not learning from them.

• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

• Perks of being part of our team We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment

• Alan as private health insurance

• Healthy life with Wellhub (Gyms, pools, outdoor classes)

• Save expenses with Cobee

• Language classes

• Breakfast in the office and organic fruit

• Nora discounts

• Free caffeine and theine

• Pet Friendly

• Wanna learn more about us? Check our website!