Customer Success / Support Operations Evaluator

Job title: Customer Success / Support Operations Evaluator

Organisation: Mercor

Work Mode: Fully Remote (Work From Home)

Experience: 5+ Years

Engagement: Independent Contractor | Hourly Contract

Monthly Earning Equivalent: Approximately ₹12.17–₹18.26 Lakh/month Based on 160 hours/month.

Job Summary

Mercor is hiring experienced Customer Success and Support Operations professionals to evaluate AI-generated work products, including documents, spreadsheets, and slide decks.

The role involves applying professional expertise to assess whether AI-generated outputs meet the expected standards for accuracy, quality, presentation, and domain relevance.

Key Responsibilities

• Evaluate AI-generated documents, spreadsheets, and presentations against defined quality standards.

• Review outputs for accuracy, rigor, and relevance to customer success and support operations.

• Identify factual errors and inconsistencies.

• Identify presentation, formatting, and aesthetic issues.

• Assess whether outputs demonstrate appropriate domain knowledge and professional judgment.

• Provide clear, structured written feedback on evaluated work products.

• Apply domain-specific evaluation rubrics consistently.

• Required Qualifications & Experience

• 5+ years of relevant professional experience in Customer Success or Support Operations.

• Experience working in customer success, customer support operations, or closely related functions.

• Native or professional fluency in English.

• Highly proficient in Microsoft Office and Google Workspace.

• Strong proficiency in Google Slides and/or Microsoft PowerPoint.

• Strong written communication and attention to detail.

• Ability to critically review professional documents and provide structured feedback.

• Preferred Qualifications

• Master’s degree or higher from a reputable institution.

• Experience reviewing, creating, or evaluating professional documents, presentations, or operational materials.

• Areas of Experience

• Customer Success

• Customer Support Operations

• Support Operations

• Customer Experience

• Customer Service Processes

• Operational Documentation

• Performance & Quality Review

• Process Evaluation

• Professional Presentation & Reporting

• Why Join Mercor?

• Mercor partners with leading AI labs and enterprises to train and improve advanced AI systems using human expertise.

• For experienced Customer Success and Support Operations professionals, this opportunity provides a way to apply practical industry knowledge to the evaluation of AI-generated business work. Your expertise helps assess whether AI outputs meet the quality and professional standards expected in real-world customer operations.

• Contract & Payment Terms

• Independent contractor engagement.

• Fully remote.

• Work can be completed on your own schedule.

• Projects may be extended, shortened, or concluded early depending on requirements and performance.

• Weekly payments through Stripe or Wise based on services rendered.

• Work does not involve confidential or proprietary information from employers, clients, or institutions.

• Mercor states that H-1B and STEM OPT candidates are not supported.

• Monthly Payment in Indian Rupees

• Approximately ₹12.17 Lakh–₹18.26 Lakh per month equivalent.

• This is an hourly-contract earning equivalent based on 160 hours/month; actual earnings depend on hours worked and project availability. The conversion uses approximately ₹95.09 per US$1.

• Important Information

• 5+ years of relevant Customer Success / Support Operations experience is required.

• This is an hourly independent-contractor opportunity, not a fixed-salary employment position.

• The official listing does not specify a guaranteed monthly number of hours.

• Candidates should verify current eligibility and project availability directly with Mercor before applying.

• Key Skills

• Customer Success, Customer Support, Support Operations, Customer Experience, Operations Management, Process Evaluation, Quality Assessment, Documentation, Microsoft Office, Google Workspace, Google Slides, PowerPoint, Written Communication, Analytical Skills.