Customer service representative

DENSO is a leading supplier of advanced automotive technology, systems and components for all of the world’s major automakers. Operating in 35 countries and regions, employing approximately 140,000 employees, DENSO has a significant global presence. In all aspects of our automotive business, covering sales, product design/development and manufacturing, we work in close cooperation with our customer. Our focus with all our products is a consideration of the environment, info & safety, comfort and convenience. DENSO maintains a leading position in the automotive industry by focusing on quality and investment in the people we employ and the products we produce, typically investing 9% of net sales in research and development activities.

Key Responsibilities

• Process customer orders, forms, and requests, including product availability, replenishment, pricing, and delivery information.
• Manage customer communications related to orders, shipments, invoicing, and general enquiries.
• Provide prompt and professional support via phone and email.
• Coordinate with internal departments to ensure on-time delivery and customer satisfaction.
• Handle customer complaints and claims in accordance with DENSO policies and procedures.
• Support warranty claim and return shipment processes.
• Maintain customer master data and create new customer accounts where required.
• Prepare reports and provide administrative support to the Sales Team.
• Perform corrective actions in customer accounts, pricing, and system data when required.
• Participate actively in team meetings, customer meetings, and improvement projects.

Qualifications

• Higher education degree.

• Native Polish speaker (mandatory).

• English language proficiency at minimum B2 level (mandatory).

• Czech language skills are beneficial but not required.

• Experience in Customer Service, Order Management, Logistics, or Sales Support.

• Strong communication and relationship-management skills.

• Customer-focused and solution-oriented mindset.

• Good analytical and organizational skills.

• Proficiency in Microsoft Office applications.

• Experience with ERP Oracle systems is an advantage.

• Additional Information

• 24-month temporary contract (replacement position).

• Hybrid working model available

• Opportunity to work in an international automotive environment.

• Professional development within a global organization.