Customer Service Representative
About this role
Job title: Customer Service Representative
Job Summary/Overview Position to be based at Coleshill, Birmingham site on a full-time permanent basis circa 38.75 hours per week, Monday to Friday.
Purpose of the position is to assist the sales team by providing a committed, pro-active support function in all aspects of everyday sales activity ensuring the customer’s experience of doing business with our organisation is a positive and memorable one.
Being a first port of call for customer enquires through our Salesforce CRM system and contact on phone system.
Essential Duties and Responsibilities
- Using Salesforce CRM to review all enquires and categorise them on receipt to ensure they reach correct staff and are prioritised effectively.
- First point of contact on telephone system
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