Customer Service Agent - Call Center

Customer Service Agent - Call Center

Experience

• 1 - 3 years
• Industry
• Services
• Employment Type
• Full time

Job Summary

We are seeking dynamic and customer-focused individuals to join our team as Customer Service Agents in our busy call center. The ideal candidates will have excellent communication skills, a passion for assisting customers, and the ability to thrive in a fast-paced environment.

Responsibilities

• Answer incoming calls from customers in a professional and courteous manner.
• Respond to customer inquiries, providing accurate information about products, services, and company policies.
• Handle and resolve customer complaints, escalating issues when necessary.
• Document all customer interactions accurately and comprehensively in the company's CRM system.
• Clearly and concisely convey information to customers and colleagues.
• Identify and resolve customer issues promptly and effectively.
• Collaborate with other departments to ensure timely resolution of complex problems.
• Provide feedback on customer issues and suggest process improvements to enhance service delivery.
• Stay updated on product knowledge and customer service best practices through ongoing training.

Requirements

• Must be ready to resume immediately.

• No experience is required but all candidates must be smart looking and be an eloquent speaker of the English language.

• Prior experience as a Customer Care representative, Call Centre Agent, Sales Executive or Business Development Exec is an added advantage.

• Education Requirement- HND OR BSC in any Course.

• Excellent verbal communication and active listening skills.

• Ability to remain calm and focused in high-pressure situations.

• Salary - N80,000

• Application Deadline - 29th Sep, 2004

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