About this role

Job title: Customer

Representative
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
The Challenge To Solve
Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! We’ll handle their customer interactions, ensuring a seamless and exceptional customer experience while helping them transition smoothly to our phone product.
The Role
Join our team as a Customer

Representative at one of the world's most exciting, mission driven tech companies. In this role, you will handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.
The Team
We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!
Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am.
The Winning Recipe

We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:

Strong verbal and written English communication skills
Proven experience working collaboratively in a team environment
Demonstrated problem-solving abilities
Proficiency with Microsoft Office and Google Workspace tools
Ability to remain calm and composed during high-pressure situations
The Extras
Working at Slice means more than a job - it's a place where your growth actually gets invested in.
Paid training from day one - we invest in your success from the start with fully paid on-the-job training
Career growth that's real - clear paths to grow within your team and across the organization, backed by close coaching from team leads and trainers
Learning & Development program - because your skills should keep growing long after onboarding
Referral program - help us grow the team and get rewarded for it
Wellbeing program - a dedicated wellness stipend for your physical and mental health
Competitive salary - plus night hour supplements and extra payments
A team that knows how to have fun - ping pong tournaments, Pizza Fridays, and summer parties are just part of the package

Customer Experience Representative