About this role

Customer Care Representative

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ROLES & RESPONSIBILITIES

Your main responsibilities will include but will not be limited to:

Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints.
Reviewing and correcting data of incorrectly processed transactions.
Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints.
Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
POSITION REQUIREMENTS

We will require you to have a minimum education of completed high school or college. We will also look for:

Good knowledge of MS Office and good utilization of web browser
At least one year´s work experience in customer services or a call center position (is a plus)
Advanced English proficiency
Strong customer orientation skills
Excellent communications skills (both oral and written)
Attention to detail
Good teamworking approach; and
Ability to work flexible schedules.
Position is on-site.
PERKS & BENEFITS
Life insurance
Partial Medical insurance
Tuition Assistance
Employee Stock Purchase Plan
Growth Opportunities
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
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