Croatian Customer Support Representative

Croatian Customer Support Representative

Description

• Join our team as a Customer Support Representative with Croatian!
• This position requires working from our office in Bucharest, Romania *
• You will work for our new client, a global provider of innovative e-mobility solutions, supporting car manufacturers, fleet managers, and electric vehicle users that, through advanced platforms and services, enables access to one of the largest charging networks in Europe and contributes to the transition toward sustainable mobility.
• In this role, you will be responsible for delivering high-quality support to customers via inbound channels (voice and email), with a focus on handling billing, account-related inquiries, and other customer service topics to ensure a smooth and positive customer experience.

Your profile:

• Advanced Croatian language skills (C1 level)
• English language skills at B2 level or higher
• Availability to work full-time, Monday to Friday, in shifts between 09:00 and 21:00, in a hybrid work setup based in our Bucharest office
• Strong written and verbal communication skills
• Good computer skills, including MS Office
• Previous experience in customer service is preferred
• Experience in contract or account management is considered a plus
• Experience with billing, invoicing or payment processes is an advantage
• A proactive, customer-focused mindset
• Strong organizational skills, with the ability to work independently and manage priorities effectively

Key Responsibilities

• Handle inbound customer interactions via phone and email in a professional and timely manner
• Provide support on billing, invoices, and payment-related inquiries
• Assist customers with account-related topics and general service requests
• Investigate and resolve customer issues by collaborating with internal teams when needed
• Ensure accurate documentation of all interactions in internal systems
• Maintain a high level of customer satisfaction through proactive communication and problem-solving
• Follow internal processes and client guidelines to ensure service quality and compliance
• Identify recurring issues and contribute to continuous improvement initiatives

We offer:

• A stable job in a dynamic, multicultural and fast-growing environment
• Fixed salary package, complemented by performance- and tenure-based bonuses, depending on the position
• Monthly meal vouchers
• Private medical subscription
• Additional health benefits, including special discounts for dental care and optical services
• Free access to our modern, fully equipped employee gym located in our Bucharest office building
• Public transportation subscription reimbursement after the first 30 working days
• Gym membership reimbursement after the after the first 30 working days
• Free access to Bookster, Romania’s popular corporate library platform
• Access to a dedicated psychologist, with free counselling sessions
• Exclusive employee discounts and preferential rates across a wide range of products and services, including telecom, banking, technology, home appliances, wellness, travel and more
• Fully paid training and opportunities to build an international career
• A truly multilingual environment, where you can continuously improve your spoken and written language skills
• Opportunities to get involved in community and CSR projects throughout the year and contribute to causes that matter

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact. We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.