About this role
About the Role This position provides end-to-end CRM support for the LATAM Field Force, ensuring system stability and high service quality. You will manage CRM operations and lead deployments in collaboration with IT and stakeholders, ensuring governance and regulatory compliance. What You'll Do
- Provide end-to-end CRM support for the LATAM Field Force, ensuring system stability and high service quality.
- Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.
- Ensure compliance with SLAs, governance, and HCC requirements.
- Lead UAT testing, system validations, and deployments in collaboration with IT teams.
- Execute operational activities: cycle plan management, bulk uploads, product/content updates (Approved Emails, Veeva Materials).
- Analyze business requirements and lead solution design with IT and stakeholders.
- Manage user lifecycle (access, approvals, license optimization, and certifications). What We're Looking For
- Strong CRM Management (Veeva CRM / Omnichannel ecosystems)
- Stakeholder management (regional & global)
- Vendor & service management
- Data governance & compliance (HCC, Privacy)
- Process optimization and automation mindset
- Analytical thinking and KPI-driven decision making
- Strong customer orientation and business understanding
- Ability to assess impacts and translate business needs into solutions
- Strong negotiation and communication skills
- Experience in CRM administration / system management
- Advanced Microsoft Office skills (Excel, PowerPoint)
- Experience working with data, dashboards, and reporting tools
- Familiarity with ticketing tools (e.g., Zendesk) is a plus
- Languages: English (Strong), Spanish (Advanced), Portuguese (Desirable) Nice to Have
- Portuguese language proficiency (Desirable) Compensation & Benefits
- Duration: 1 year contract
- Location: Remote (Colombia/Mexico)
- Currency: USD
- No explicit salary range provided in the posting