CRM Administrator (Veeva/Salesforce)

About the Role VALCE T@lent Solutions is seeking a CRM Administrator to support the day-to-day administration, configuration, and maintenance of our commercial CRM platform. This hybrid role in Mexico City will serve as the primary point of contact for CRM operations, ensuring system stability, data integrity, and high service quality, with hands-on experience in Veeva CRM (and Salesforce administration welcome). What You'll Do

• Administer and maintain the CRM platform, preferably Veeva CRM.
• Manage user accounts, profiles, roles, permissions, and access requests.
• Configure and maintain CRM master data, including Products, Territories, Key Messages, Surveys, Medical Samples, and related business objects.
• Provide day-to-day functional support to business users, troubleshooting system issues and coordinating resolutions with IT when necessary.
• Execute data maintenance activities, bulk uploads, and routine CRM updates.
• Participate in User Acceptance Testing (UAT), system validations, and release deployments.
• Collaborate with business stakeholders and IT teams to gather requirements and support CRM enhancements.
• Generate and maintain reports, dashboards, and operational metrics.
• Ensure CRM data quality, governance, compliance, and adherence to internal processes.
• Support continuous improvement initiatives to optimize CRM processes and user experience. What We're Looking For
• 3+ years of experience administering Salesforce CRM or Veeva CRM.
• Experience managing: User Administration, Roles & Profiles, Permission Sets, Data Maintenance, Reports & Dashboards.
• Experience providing functional support to business users.
• Experience working with CRM configurations, system maintenance, and data governance.
• Experience collaborating with IT teams during system changes, enhancements, or deployments.
• Advanced English (written and spoken). Nice to Have
• Hands-on experience with Veeva CRM.
• Experience within the Pharmaceutical or Life Sciences industry.
• Experience supporting commercial or field force CRM environments.
• Experience with User Acceptance Testing (UAT).
• Knowledge of CRM governance, compliance, and master data management. Compensation & Benefits
• Salary and benefits not disclosed in this posting. This role offers a hybrid work arrangement in Mexico City with opportunities for growth in life sciences CRM projects.