About this role
Job title: Compliance Analyst
About the Role The Compliance Analyst plays a critical role in supporting consumer and commercial account compliance operations for ARSI and its clients. This role reviews and processes complaints, disputes, fraud claims, and compliance-related requests while ensuring adherence to client guidelines, regulatory requirements, and internal procedures. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism and confidentiality. The schedule is Monday - Friday, 7:00am - 3:00pm.
What You'll Do
- Review and process consumer and commercial complaints for internal ARSI accounts and external legal partner accounts
- Place accounts on compliance hold when appropriate to ensure collection efforts cease during investigations
- Escalate complaints to clients within required timelines and ensure timely resolution and closure
- Investigate account concerns by collaborating with internal departments, legal partners, and client representatives
- Prepare and send compliance-related correspondence, including validation of debt requests and resolution letters
- Review and process disputes and fraud claims accurately and within client service level expectations
- Track account activity, follow up with partner banks and legal networks, and maintain accurate case documentation
- Review daily client reports to verify all account activity and submissions have been properly captured and reported
- Perform administrative support duties including mail processing, document preparation, printing, scanning, and outgoing correspondence
- Maintain confidentiality and compliance with company policies, client requirements, and applicable regulations
- Support additional compliance and operational projects as assigned
What We're Looking For
- Excellent organizational skills with strong attention to detail and accuracy
- Strong written and verbal communication skills
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Ability to work both independently and collaboratively within a team setting
- Professional and customer-focused approach to handling sensitive information and communications
- Understanding of clerical and administrative procedures, including document management and reporting
- Ability to prepare and distribute time-sensitive correspondence within client-required timeframes
- Proficient in Microsoft Office Suite, including Outlook, Word, and Excel
Nice to Have
- Previous experience in compliance, collections, legal support, banking, financial services, or account resolution preferred
- Experience reviewing disputes, fraud claims, or consumer complaints is a plus
- Familiarity with consumer protection regulations and compliance processes preferred
Compensation & Benefits
- Competitive compensation and benefits package
- Career development and advancement opportunities