Clinical Counsellor

Job title: Clinical Counsellor

About the Role Clinical Counsellors at Workplace Options provide direct, short-term counselling and crisis support to participants across multiple channels (phone, video, chat, and email). They build warm, empathetic connections, assess suitability for short-term counselling, and guide clients toward next steps within a holistic care approach.

What You'll Do

• Provide single-session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical, and professional manner while maintaining client confidentiality.
• Assess clients thoroughly to ensure appropriateness for short-term counselling.
• Assess and manage high-risk calls and work closely with individuals at risk.
• Appropriately refer clients to external resources or within WPO as part of our holistic approach.
• Maintain clear clinical and task-oriented documentation in the case management system.
• Deliver comprehensive administrative support, acting as a key point of contact to assist clients and providers with service-related inquiries and issue resolution.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

What We're Looking For

• Master’s degree in Mental Health (e.g., Social Work, Counselling, Psychology, or related discipline).
• Minimum of two years’ post-qualification experience delivering direct, client-facing counselling or mental health support.
• Proven experience using solution-focused counselling approaches in clinical or support settings.
• Demonstrated experience supporting clients in high-risk situations, including crisis intervention.
• Strong risk assessment, safeguarding, and safety-planning skills.
• Excellent IT and administrative competencies, with the ability to accurately manage client records and case management systems.
• Experience working within a service centre or similarly structured environment is desirable.
• A strong customer service background is an advantage.
• Previous experience within organisations with listening, counselling, or emotional support services is highly desirable.
• Nice to have: Experience within organisations with listening, counselling, or emotional support services.

Compensation & Benefits

• Salary: CAD 60,000 per year.
• Benefits include: Paid Time Off; Life Insurance; Employer Pension Contribution; Travel Reimbursement; Extended healthcare, dental and vision benefits; AD&D and Long-term disability insurance; Monthly clinical supervision; Supervision stipend; Training/tuition reimbursement; Access to professional monthly clinical development webinars & professional development workshops; Gym Reimbursement; Wellness rewards; Access to EAP benefits and all WPO services; Mentorship Program; 24/7 support for risk calls; Employee exchange programme; Comprehensive training provided for this position.