About this role
Job title: Client Delivery Manager
Overview
Join Xerox as a Client Delivery Manager, where you will lead the delivery of contracted Managed Services and Solutions for complex client environments. In this role, you will manage service execution against the Statement of Work, build trusted client relationships, support global operations, and drive performance across revenue, margin, service levels, and continuous improvement. Why Join This Team:
- Lead high-visibility client relationships across complex international environments
- Influence service strategy, business improvement, and operational optimization
- Work across global teams in North America, EMEA, Latin America, and Asia-Pacific
- Build experience in client leadership, managed services, and solution delivery
- Contribute to a role with strong impact on client satisfaction, retention, and business results
What You Will Do:
- Manage delivery of Managed Services for a major international account or multiple complex accounts across multi-country environments
- Oversee day-to-day operations including device management, issue resolution, inventory, consumables, vendor coordination, and client support activities
- Conduct regular client meetings, operational reviews, and Quarterly Business Reviews tied to measurable value and improvement opportunities
- Monitor performance against contractual SLAs, manage escalations, and help ensure a consistent client experience
- Manage revenue, operating costs, gross margin, accounts receivable, and monthly forecasting for assigned clients
What You Need to Succeed:
- Bachelor’s degree in business or a related field, or equivalent professional experience
- Fluency in written and spoken English
- Five or more years of experience in operations management and client-facing service delivery
- Strong communication, leadership, analytical, and problem-solving skills in fast-paced environments
- Ability to manage remote teams, work across cultures and time zones, and travel internationally as needed
How We Set You Up for Success:
- Opportunity to lead large-scale managed services programs in complex client environments
- Exposure to cross-functional teams, international operations, and executive client engagement
- A role that strengthens business, financial, and operational leadership capabilities
- Support for continuous improvement and solution-driven client outcomes
- Career growth opportunities within Xerox through leadership and service delivery experience