Claims Analyst

Job title: Claims Analyst

Charleston, United States

req4718

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About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Job Summary/ Key Responsibilities: The Cargo Claims Analyst role is part of the Claims Department within the Legal Division and is responsible for processing marine cargo claims. The position manages a portfolio of cargo claims for assigned U.S. ports, overseeing the full claims lifecycle from receipt through resolution. This includes conducting detailed investigations, evaluating liability and damages, and ensuring timely and compliant claim handling.

The role operates with a high degree of independence while requiring close collaboration with internal departments and external stakeholders, including customers and vendors in the United States and abroad, to support accurate, efficient, and legally compliant claims resolution.

• Manage and independently oversee a caseload of marine cargo claims for assigned ports.
• Closely track cargo claims files throughout their development and provide status updates as required.
• Conduct thorough claim investigations, including review of policies, liability assessment, damage evaluation, and compliance with applicable laws and regulations.
• Maintain detailed, accurate, and well-organized claim records to ensure the most current information is readily available for internal review.
• Monitor claims files for unusual circumstances or risk factors requiring escalation within the company.
• Track, enforce, and issue notices for strict contractual and legal deadlines.
• Engage and communicate effectively with customers, vendors, colleagues, and counterparties both domestically and internationally to maintain consistent information flow.
• Pursue collections and recovery efforts against third parties when applicable.
• Analyze complex fact patterns and distill them into clear, concise written summaries.
• Coordinate with internal departments to ensure adherence to internal procedures, documentation standards, and compliance requirements.
• Presence required on-site 5 days per week
• Perform other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent experience.
• Experience with work involving maintaining complex records in an organized fashion.
• Experience with commercial collections preferred.

REQUIRED SKILLS AND ABILITIES

• Attention to detail: advanced
• Communication skills: advanced
• Customer orientation: advanced
• Decision making: intermediate
• Dependability: advanced
• Organization skills & time management: advanced
• Proactivity: advanced
• Problem solving: intermediate
• Prioritization: advanced
• Team player: intermediate
• English: advanced
• MS Excel with the ability to learn new software: fundamental

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on-site 5 days per week

WORK AUTHORIZATION

• Authorization to work in the U.S

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effective day one:

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws

If you need a reasonable accommodation for any part of the employment process, please contact us and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this contact point.

For more information, visit MSC Mediterranean Shipping Company.