Claims Administrator

Thyssenkrupp

Your responsibilities

Job Summary

The Claims Administrator is responsible for managing and resolving customer and supplier claims, coordinating rejected and quarantined inventory activities, collecting and maintaining claim documentation, and serving as a liaison between customers, suppliers, mills, processing facilities, and internal operations teams. This role ensures timely claim resolution, accurate recordkeeping, effective communication, and adherence to company quality standards and processes.

Job Description

Key Accountabilities:

• Claims Management

• Process and administer customer claims, including dollar claims, material returns, and return-to-inventory transactions.

• Manage supplier claims and coordinate communication regarding claim disposition and resolution.

• Investigate and document claim issues by gathering relevant data, records, and supporting evidence.

• Maintain accurate records of all claim-related activities and resolutions.

• Rejection Management

• Coordinate and process material rejections occurring within the facility.

• Manage rejections processed through third-party subcontractors and sub-processors.

• Track rejected and quarantined inventory to ensure proper disposition and inventory accuracy.

• Monitor claim status and follow through to final resolution.

• Sample and Evidence Management

• Receive and manage customer-provided samples related to claims.

• Collect, package, and prepare samples for shipment to supplying mills as supporting claim evidence.

• Gather and maintain photographic and physical evidence related to supplier and customer claims.

• Ensure documentation is complete, organized, and available for audits or reviews.

• Customer, Supplier, and Mill Communication

• Serve as the primary liaison between customers, suppliers, mills, and internal stakeholders regarding claim-related matters.

• Meet and communicate regularly with mill technical representatives regarding claim status, investigations, and resolution activities.

• Coordinate plant-related claim communications and follow-up activities.

• Provide timely updates to all parties throughout the claim resolution process.

• Inventory and Quality Support

• Manage and monitor rejected and quarantined inventory.

• Assist with inventory disposition activities and material tracking.

• Support quality initiatives by ensuring claims are handled in accordance with company procedures.

• Meetings, Reporting, and Auditing

• Conduct and participate in weekly claim status meetings.

• Prepare reports and updates regarding open claims and inventory dispositions.

• Support internal auditing activities as assigned.

• Participate in layered process audits and other quality system reviews as needed.

• Assist with continuous improvement initiatives related to claims processing and quality management.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications

• One (1) year of administrative, clerical, customer service, quality, claims, or related experience preferred.

• Experience in manufacturing, metals processing, quality assurance, or supply chain environments is preferred.

• Good working knowledge of English, grammar, punctuation, spelling, style, etc.

• Meets TKMNA Employee Attributes/Competencies.

• Benefits Overview

We offer competitive company benefits to eligible positions, such as:

• Medical, Dental, Vision Insurance

• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match

• Paid Vacation and Holidays

• Tuition Reimbursement

• And more!

• Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

• Disclaimer

• This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

• TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.

• Equal opportunity employer, including people with disabilities and veterans.

• Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation.

• TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK.

• If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us.

• We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.

• Important to us

• Health and Wellness

• Health & Safety

• Highest health & safety standards and a wide range of health promotion and healthcare activities.

• Highest health & safety standards and a wide range of health promotion and healthcare activities.

• Pension and Retirement

• Pension

• We have various financial models to give you individual support.

• We have various financial models to give you individual support.

• Collaboration and Teamwork

• Collaboration

• Collegiality is of huge importance – we treat everyone with respect and appreciation.

• Collegiality is of huge importance – we treat everyone with respect and appreciation.

• Professional Development

• Development

• Training and education programs to help you develop professionally and personally.

• Training and education programs to help you develop professionally and personally.

• Compensation and Salary

• Compensation & benefits

• Fair working conditions and competitive pay are an important basis for us.

• Fair working conditions and competitive pay are an important basis for us.

• Diversity and Inclusion

• Diversity

• We promote an open and tolerant work culture.

• We promote an open and tolerant work culture.

• Work-Life Balance

• Work-Life Balance

• Work-Life Balance: we guarantee regular working hours to support work-life balance.

• Work-Life Balance: we guarantee regular working hours to support work-life balance.

• Creative and Innovation

• Creative leeway

• We offer a work environment in which you can try out new solutions in a no blame culture.

• We offer a work environment in which you can try out new solutions in a no blame culture.