Child Support Call Center Agent
About this role
Job Title: Child Support Call Center Agent Location: Hybrid, East Lansing, MI Pay Rate: $18.00 Employment Type: Full-Time Shift Information: Monday-Friday 8 am-4:30 pm est.
Job Summary
The Call center agent will handle inquiries for Michigan Department of Human Services Office of Child support and the services it provides via inbound calls. While speaking with the Customer on the phone, CSRs will address and research customer inquiries and provide appropriate and accurate information.
Key Responsibilities
- Inbound Call Center – The Agent is responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call.
- Answers questions on various issues such as child support payments history and account histories.
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