Business Analyst

Job Summary

Define scope and manage business requirements for assigned projects from high level user journeys to detailed functional requirements for system development/enhancement or process improvement throughout the project lifecycle.

Key Responsibilities

• Plan, prepare and conduct/facilitate sessions for business requirements gathering and ensure requirements specifications/project deliverables are produced with quality on timely basis.

• Prepare and present/propose to stakeholders as-is and to-be models relevant to project scope, including modeling process flow/system flow, defining functional requirements & data specifications and system integrations logics, as part of the requirements specifications documentation/user story preparation process with consideration to optimize user journey and enhance user experience where feasible.

• Identify functional improvement & technical development areas and ideate & define to-be model / solution design with technical teams.

• Develop and maintain requirement traceability matrix and prioritize requirements with stakeholders with alignment to project objectives and timeline.

• Collaborate with project manager and technology team to define project scope, develop high-level project plan and perform risk assessment.

• Perform quality review checks on project deliverables from project teams where required.

• Design test scope & develop test plans, manage/perform and support testing, and conduct training/change management activities.

• Manage post implementation activities including incident resolution/problem solving with root cause analysis, stakeholder engagement activities, lessons learnt for improvement, etc.

• Adapt and apply appropriate delivery methodologies such as SCRUM or Waterfall, where assessed to be best suited for the specific project.

• Education & Experience

• Bachelor’s degree in Business IT, Business Information Systems, IT Management, Computing, Business Administration or related fields.

• Minimum 4-6 or more years’ experience in a Business Analyst / System Analyst / Product Owner role in system development/delivery or process improvement projects.

• Experience in General and/or Life insurance with in-depth understanding of insurance products and processes.

• Experience in Agile and Waterfall methodologies.

• Good understanding of project management, requirements analysis & solution design, system testing, implementation/change management, stakeholder management best practices, techniques and approaches.

• Proficiency with Ms Visio or other process modeling tools, JIRA, Confluence and other tools for project/system delivery.

• Preferred

• Strong process modeling, analytical/numeracy, problem-solving and system design skills.

• Experience in digital transformation or system/platform modernization projects in General and/or Life insurance.

• You are the heart & soul of Zurich!

• At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

• We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

• Let’s continue to grow together!

• Location(s): MY - Kuala Lumpur

• Schedule: Full Time

• Recruiter name: Caroline Louis