About this role
AV Multimedia Service Engineer
Regular Employment Apply now Share Location: Mexico City, MX
About the Role
Are you passionate about delivering outstanding audio-visual experiences in a global, dynamic environment? Join Swiss Re’s Field Services team within Group Technology Services (GTS) and play a key role in ensuring seamless collaboration across our offices worldwide. As an AV Multimedia Service Engineer, you’ll help maintain, support, and continuously improve our global AV Multimedia services. You’ll partner with colleagues and external providers to deliver reliable, high-quality meeting and event experiences that enable our people to connect and perform at their best.
Your Key Responsibilities Operations and Support Ensure daily operations of global AV Multimedia services and meeting-room technologies. Provide remote and on-site AV support for high-profile meetings and large-scale local or global events. Manage incidents and escalations, coordinating resolution, clear stakeholder communication, and root-cause follow-up. Monitor and maintain operational service quality in line with SLAs, KPIs, and customer experience feedback. Implementation and Collaboration Work closely with internal engineering teams and external partners to test, deploy, and improve integrated AV systems. Coordinate installation, upgrade, and decommissioning of meeting-room technologies for office openings, relocations, and closures. Support the rollout of new collaboration tools in line with Swiss Re’s evolving Digi