About this role
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
We are looking for an experienced System Operations Support Engineer to support a banking technology environment.
The role will primarily focus on application/system operations and job scheduling management, rather than infrastructure-level support. The candidate will be responsible for managing scheduled jobs, monitoring system operations, troubleshooting operational issues, and ensuring smooth and reliable day-to-day application operations.
Key Responsibilities
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Manage and monitor scheduled jobs and batch processing activities.
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Create, configure, modify, and maintain jobs using scheduling tools such as JP1 or Tivoli
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Monitor job execution and identify failed, delayed, or abnormal jobs.
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Perform operational troubleshooting and coordinate with relevant technical teams for issue resolution.
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Ensure scheduled processes and application operations run smoothly.
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Perform daily operational checks and monitoring activities.
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Investigate operational incidents and support timely resolution.
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Maintain operational procedures, job schedules, and related documentation.
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Coordinate with application development, support, and business teams when required.
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Support incident, problem, and change management activities related to system operations.
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Mandatory Skills
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Experience in System Operations / Application Operations Support
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Hands-on experience with Job Scheduling and Job Management
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Experience in job creation, configuration, monitoring, and maintenance
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Experience with scheduling tools such as: JP1, Tivoli
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Similar enterprise job scheduling tools
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Strong operational troubleshooting and monitoring skills
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Good understanding of batch processing and scheduled jobs
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English communication Mandatory