About this role
Assistant Front Office Manager (m/f/d)
Location: 25hours Hotel Hamburg HafenCity, Hamburg, Germany
Overview
We are a young, dynamic team at 25hours Hotels in HafenCity, offering a varied and engaging environment with a friendly, informal culture. We are looking for an Assistant Front Office Manager to join our 18-strong reception team and help ensure guests are delighted from check-in to check-out.
Responsibilities
- Manage resource planning and the front office team, supporting colleagues’ development in collaboration with the Front Office Manager
- Ensure the roster of duties is completed fairly, on time, with a focus on business needs
- Oversee smooth guest arrivals at the hotel reception and ensure administrative processes for the team run perfectly
- Support colleagues with a professional, welcoming attitude during peak check-in times and adapt to sudden changes in plans
Qualifications
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Your personality counts as much as your CV
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Completed training in the hotel business with some management experience; fluent in English
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Ability to inspire both staff and guests; strong local knowledge with tips for enjoying the city
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Proactive, hands-on approach; willing to admit mistakes and learn from them
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Strong character and the ability to contribute positively to the team
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What’s in it for you
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Four-day workweek as a full-time team member, without pay or holiday reductions
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Complimentary stay at our 25hours hotels for up to 10 nights per year
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Access to Ennismore discounts across bars, restaurants, and worldwide hotel bookings
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Great offers from cooperation partners
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Flexible work options to accommodate personal situations (part-time, mini-jobs, and other adjustments)
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Participation in staff events and more
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Diversity and inclusion
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We welcome all individuals and are committed to meaningful employment, a warm culture, excellent working conditions, and equal opportunities for development. If you have any specific needs, please let us know so we can accommodate them.