Application Support Analyst

Application Support Analyst

Overview

Level Experienced

Apply

Application Support Analyst

Job Summary

Serve as the primary point of contact between internal departments and the software development team for supported applications, including training/learning platforms, client portals, and related systems. Monitors multiple intake channels to triage incoming requests, resolves user-driven issues directly, and routes genuine software defects into the development workflow. Maintains deep functional knowledge of supported applications to support, guide, and educate users. Creates and maintains documentation and coordinates work between stakeholders and the development team, allowing developers to remain focused on design and development.

Major Responsibilities

• Monitor and triage incoming requests across support systems and determine the correct path for each
• Resolve user-driven issues directly by answering questions and guiding users through solutions
• Maintain deep functional knowledge of supported applications to support users
• Develop and improve systems to automate support workflows and reduce volume
• Write and maintain wiki and how-to documentation
• Coordinate between internal department stakeholders and the software development team
• Participate in syncs and other recurring meetings
• Other duties as assigned

Qualifications

• Education and/or Experience

• 3–5 years of relevant experience bridging business users and technical teams

• Strong customer service attitude

• Experience with support/task management software

• Strong organizational skills, with the ability to plan, prioritize, and drive multiple initiatives

• Excellent written communication skills for creating clear, user-friendly documentation

• High-level understanding of relevant technologies (e.g., relational databases, web browsers, networking, cloud services, APIs)

• Bonus: Familiarity with certification/recertification processes and agency accreditation

• Bonus: Experience with SCORM and/or learning platforms

• Physical Requirements/Essential Job Functions

• Developing and improving system workflows and support

• Writing and maintaining accurate and up to date documentation

• Maintaining professional relationships while coordinating between many stakeholders and teams

• Ability to multi-task and prioritize competing requests efficiently

• Ability to communicate technical concepts to both users and developers effectively

• Problem-solving

• Frequent computer and telephone use

• Sitting for long periods of time

• Concentrating for long periods of time

• Occasional travel of less than 15% may be required

• Share job details to

• About MEDICAL PRIORITY CONSULTANTS INC

• Voted as a Top Workplace for 6 years running!

• Come see why our teams love to work here!

• Diversity Equity and Inclusion

• "Through our DE&I practices and beliefs, we ensure that everyone feels they are valued and is recognized for their beautiful uniqueness. We fundamentally believe that everyone matters and everyone should feel they matter, within our organizations and outside of them. We see you. We hear you. We are glad you are here."

• Intro to Priority Dispatch

• Terms of Use | Privacy Policy | © 2026 Paycom | All Rights Reserved.