About this role
Agentic SOC Quality Control (QC) Lead – US Based
Job Description:
About DXC Technology
DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.
Our DXC Security services helps customers assess risk and proactively address all facets of their security environment, from threat intelligence to compliance. We leverage proven methodologies, intelligent automation and industry-leading partners to tailor security solutions to our customers' unique business needs.
About The Role
The Agentic SOC QC Lead is responsible for leading the delivery of an independent Quality Control (QC) function that validates Security Operations Center (SOC) investigation outcomes across both traditional analyst-driven and AI-enabled security operations. This role ensures that investigations, alert dispositions, escalation decisions, and response outcomes are accurate, consistent, and aligned with defined risk thresholds, customer requirements, and operational procedures.
The QC Lead provides governance, oversight, and continuous improvement across SOC operations through structured case reviews, quality assessments, trend analysis, and validation activities. As agentic SOC capabilities are introduced and expanded, the role also provides independent validation of AI-generated investigations and automated decision-making outcomes.
QC Service Leadership & Delivery
- Lead execution of SOC Quality Control (QC) services across assigned clients and environments, including traditional analyst-driven investigations and AI-enabled security operations.
- Oversee independent validation of investigation outcomes, alert dispositions, escalation decisions, and response activities across both analyst-driven and automated workflows.
- Ensure QC activities focus on validation of outcomes and remain independent from SOC operational execution.
- Provide leadership and direction for QC delivery teams and service governance activities.
Quality Assurance & Risk Validation
- Conduct quality reviews of SOC investigations to assess accuracy, consistency, completeness, adherence to documented procedures, and alignment with customer requirements.
- Validate outcomes against define