About this role
Agent Oversight Specialist
Location: Alcobendas, Spain
Location Type: Hybrid
Date Posted: Oct 5, 2026
Req ID: 14268
Description
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Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
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We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
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ABOUT THIS ROLE
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The AOS is responsible for administering all aspects of the company’s Compliance Agent Oversight Program, including audit quality assurance, as well as auditor training and support for our agents. The mission of this role is to ensure that our agents adhere to the company's processes and procedures regarding compliance.
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ROLES & RESPONSIBILITIES
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Phone Audits across Europe
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Prepare and participate for/in Agents Onsite Audits and training campaigns.
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Application of company’s compliance policies and internal procedures in agent
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Ensure the quality of the Phone Audits across Europe.
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KYA Review Checks
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Training local teams in Compliance
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POSITION REQUIREMENTS
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Advanced Excel skills, including execution of simple Macros, and use of Power BI tools.
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Availability to travel around Europe (up to 30% maximum).
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Fluent in English and a French (a third language is a plus)
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Phone Communication skills.
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Experience in Compliance is a plus.
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Previous experience working in an administrative role, call center, analyzing documentation.
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Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.