About this role
Supports all aspects of day-to-day account management including internal documents associated with each account. Establish day to day working relationships with clients across portfolio to ensure that we can continue to grow our business and deliver. Obtain key client information and transfer them accurately to project teams. Work closely with project teams to ensure effective scoping of work. Review team deliverables and provide oversight. Anticipate, proactively address and advise management on potential client or revenue issues. Works with Account Managers/Account Directors to develop and implement plans, build relationship and lead client thinking to ensure work efficiency and effectiveness. Support the team to translate the client’s vision and needs into business requirements, coordinate with strategy, creative & project teams on required deliverables, and manage client expectations. Provides excellent written and verbal business-communication skills. Generating revenue & profit targets as defined for accounts. Ensure executional excellence within timeline and manage invoicing according to the contractual terms. Manage multicultural projects, coordinate teams and clients; spot risks and issues, support resourcing, control the schedule and budget. Obtain key client information and transfer accurately to ensure effective scoping of work. Build financial management skills, including preparation of billing and monthly projections for review. Be a role model for stewardship between the client and the agency by balancing the account’s needs while avoiding unnecessary expenditures and negotiating required costs.
Minimum 1 year of client contact experience in a creative agency, communications, or customer service environment; demonstrated impact on the commu