Zone Operations Officer

Lagos Free Zone (Tolaram)

Zone Operations Officer

Supervises

• Visitor Management & Single Entry/Exit Process Owner
• Truck Park Supervisors (Day & Night)

Job Purpose To oversee the day-to-day operations of the Visitor Management System (VMS), Truck Park, and access control processes, ensure smooth coordination between departments, monitor operational performance, and support the implementation of operational improvement initiatives across Lagos Free Zone.

Key Responsibilities

• Operations Management

• Oversee the daily operations of the Visitor Management System (VMS), Truck Park, and Single Entry & Exit process.

• Ensure compliance with established operational procedures.

• Monitor daily operational activities and resolve escalated issues.

• Ensure smooth coordination between all operational teams.

• Process Coordination

• Coordinate with Security, Customer Service, HR, IT and other departments to ensure efficient operations.

• Support the implementation of new operational procedures and initiatives.

• Ensure operational issues are communicated and resolved promptly.

• Monitor compliance with access control and operational procedures.

• System Administration

• Monitor the effective use of the Visitor Management System and related operational systems.

• Coordinate user access, data updates and system records.

• Report technical issues and coordinate resolution with IT.

• Support testing and implementation of new system enhancements.

• Data Management

• Ensure accurate visitor, employee, vehicle and truck records are maintained.

• Review operational data for completeness and accuracy.

• Monitor operational KPIs and identify discrepancies.

• Reporting

• Prepare weekly operational reports.

• Prepare monthly operational performance reports.

• Monitor visitor statistics, truck movements and operational trends.

• Report operational issues and recommend improvements.

• Process Improvement

• Identify opportunities to improve operational efficiency.

• Support the implementation of continuous improvement initiatives.

• Assist in developing and reviewing Standard Operating Procedures (SOPs).

• Support operational audits and compliance activities.

• Project Support

• Support the implementation of operational and digital transformation projects.

• Coordinate User Acceptance Testing (UAT) and operational readiness activities.

• Track project action items and follow up with stakeholders.

• Perform any other operational duties assigned.

• Location: Lagos Free Zone, Ibeju Lekki

• Role: Permanent

Experience

• 5 Years

• Salary: Negotiable

Education

• MSc

• BSc

• HND

Skills

• 5+ years of Operations/Project Management experience
• Excellent computer knowledge - Microsoft Word Excel & PowerPoint
• Experience in using online systems and digital platforms
• Good communication and coordination skills