About this role
Job title: Zendesk Integrations Premium – Customer Support
About the Role
Join Zapier's Zendesk Integrations team to support and optimize Zendesk-related automation at enterprise scale. This role focuses on helping customers connect Zendesk with 9,000+ apps and build AI-powered, no-code automations that streamline support workflows. You will ensure secure, compliant, and efficient ticketing and data flows within Zapier's platform.
What You'll Do
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Provide premium customer support for Zendesk integrations on the Zapier platform and help customers realize value from Zendesk automation.
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Enable customers to create Zendesk tickets and other actions across workflows using Typeform, HubSpot, Google Forms, Unbounce, Wufoo, Gravity Forms, Webhooks, and more.
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Troubleshoot integration issues, diagnose root causes, and collaborate with product/engineering to improve reliability and performance.
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Create and maintain clear documentation, playbooks, and onboarding materials to empower customers to build scalable Zendesk automations.
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Monitor usage and data flow to ensure security, privacy, and compliance with SOC 2 and GDPR standards.
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What We're Looking For
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Experience supporting Zendesk integrations and building automations with Zapier or similar no-code platforms.
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Excellent written and verbal communication; ability to translate technical concepts for non-technical users.
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Strong problem-solving skills, customer focus, and ability to manage multiple requests.
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Familiarity with enterprise security and data privacy requirements (SOC 2, GDPR) is a plus.
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Knowledge of CRM and ticketing workflows is a plus.
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Nice to Have
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Experience with one or more tools in the Zendesk ecosystem (Typeform, HubSpot, Google Forms, Unbounce, Wufoo, Gravity Forms, Webhooks).
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Experience working in a fast-growing SaaS environment; comfort with remote collaboration.