About this role
The Big Picture
DigiSay Group is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end-to-end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture-building perspective.
Main Responsibilities**
Match Policy
- Oversee match policy processes for assigned channels.
- Track the number of CID (Content ID) policies applied.
Todos
- Resolve issues related to invalid references, reference overlaps, potential claims, disputes, appeals, ownership conflicts, and ownership transfers.
Daily Claims**
- Manage and process the total number of daily claims efficiently.
- Ensure timely resolution and accurate documentation for each claim handled.
Linking & Unlinking
- Manage and process the total number of linking and unlinking requests for channels.
- Ensure accurate and timely execution of all linking and unlinking tasks.
DigiSay Anti-Piracy
- Submit manual claims and takedown requests across all platforms, including YouTube, Facebook, Instagram, TikTok, and Twitter.
- Ensure accurate and timely submission of claims to protect content on these platforms.
Audit & SRAV
- To work on DigiSay CMSs periodic audit of our catalogue to ensure everything is in order from a copyright perspective.
- To work on the SRAV-assigned tasks.
Whitelist Channels
- Monitor all whitelisted channels to ensure they do not misuse the whitelisting.
Reports
- Prepare and submit required reports.
- Ensure accuracy and timely submission of reports to relevant stakeholders.
SLA (Service Level Agreement) Management:
- Ensure timely completion of all assigned tasks and tickets based on their respective SLAs.
- Track the number of tickets handled and ensure tasks meet both time and quality expectations.
- Report on SLA performance and work with the team to improve task efficiency and adherence to deadlines.
Work Arrangements
- Shifts: Three shifts per day (Morning, Mid, Night)
- Shift Timing: Shifts run from 9 AM to 1 AM (could be changed based on business needs)
- Days Off: 2 days per week
- Working Hours: 9 hours per shift including a one-hour break
- Working Arrangement: Rotating shifts
- Weekend Schedule: Rotating weekend schedule
- On-Site Work: Required based on business needs
- This is a project-based position
Ideal Profile
- Education Bachelor’s degree in Marketing, Communications, Media, or a related field.
- Experience 2-4 years of hands-on experience in the music and entertainment field.
- Linguistic Skills English - Arabic
- Computer Skills Word – Excel - PowerPoint
- Skills Detail-oriented with a Focus on Accuracy - Adhering to Processes-Multitasker - Problem-Solving - Driving Results - Reporting & Analysis