XBU Program Manager

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®.

Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.

Across our 64 facilities worldwide, we have over 3,000 employees who are dedicated to safety and quality. We are a trusted partner to more than 5,800 customers in over 50 countries, including more than 40 of the top 50 medical device companies and 9 of the top 10 pharmaceutical companies.

Position Summary:

The Program Manager supports the development of Cross Business Unit (XBU) processes and procedures to ensure seamless project execution between all of Sotera Health’s entities, affiliates, business Units, and sites globally. Responsible for the development, documentation, and training for XBU processes and procedures.

Essential Functions:

Project Management of XBU Strategic Sales, Pharma and Prefilled Syringe, Strategic Projects

· Actively manage 5-10 cross business unit (XBU) projects, supporting internal Sales leads and Customer Sponsors from opportunity definition through operational execution, including but not limited to:

o Opportunity definition

o Consulting & technical services coordination & scoping

o Equipment installation, site qualifications & registrations, and process definition

o Project and timeline management

o Active (Daily/Weekly) customer communications

· Ensure coordination across facilities, functional teams, and business units to support customer programs and projects.

• Lead coordination and support of regular customer business reviews and performance updates; drive execution and accountability for resulting action items. · Proactively identify risks and lead remediation planning across all account projects to ensure timeline commitments are consistently met.

· Manage a Team of 1-4 project managers, who each manage 1 or 2 strategic accounts and up to 10 individual validation projects

Global Process Development

• Partner with the Sr XBU Project Manager to develop and drive enterprise adoption of standard project management processes and procedures for all strategic accounts and individual customer projects globally.
• Consolidate and standardize global processes across all business units & technologies.
• Document global processes as needed for project.
• Create, administer, and train others on systems to support processes as needed.
• Apply change management methods to ensure process adoption.
• Develop, capture and report periodic (No Less than quarterly) process KPI’s (internal execution & customer satisfaction).

Minimum Qualifications (Education, Experience):

• Bachelor’s degree required in Science, Operations, Project Management, or related field.
• Three or more years’ experience managing large, complex projects.
• Three or more years’ experience in operations including sterilization validation experience (Ethylene Oxide, Gamma, EBeam, X-Ray, Etc.) and/ or laboratory operations strongly preferred.
• Three or more years of medical, pharmaceutical, prefilled syringe, and/or wearable product development.
• Managerial experience preferred

Key Skills and Competencies:

• Customer facing communication and conflict resolution skills
• Project Management (PMP or CAPM Certification preferred)
• Lean and/or Six Sigma (ASQ Certification preferred)
• Demonstrated timeline (build & management), risk mitigation, issue resolution skills
• Organizational change management experience
• Training and facilitation skills
• Financial metrics & reporting
• ERP systems (JDE-E1 preferred)
• Customer Relationship Management (CRM) system experience

Preferred Working Locations:

Europe:

· Leuven, Belgium

· Petit-Rechain, Belgium

· Wiesbaden, Germany

Travel:

• Travel up to 25%
• With larger amounts of travel required in first 6 month for training purposes.

Sotera Health goes to market through its three best-in-class businesses – Sterigenics®, Nordion® and Nelson Labs®. Sterigenics is a leading global provider of outsourced terminal sterilization and irradiation services for the medical device, pharmaceutical, food safety and advanced applications markets. Nordion is the leading global provider of Co-60 and gamma irradiators, which are key components to the gamma sterilization process. Nelson Labs is a global leader in outsourced microbiological and analytical chemistry testing and advisory services for the medical device and pharmaceutical industries.