Workplace Operations & Facilities Lead

About the Role

As the Workplace Operations & Facilities Lead, you will be a critical backbone for Compass office environments, ensuring operational excellence and high-level support for our local teams and agents. You will oversee facilities issues, manage vendor relationships, and streamline internal resources that allow our employees and customers to thrive. You are a process-oriented leader who excels at managing budgets, logistics, and property management communications to maintain a world-class workspace. What You'll Do

• Resolve vendor repair and maintenance facilities issues.

• Communicate directly with Property Managers and Landlords to facilitate necessary landlord-responsibility property repairs, as needed.

• Manage various utility accounts and conduct quarterly reporting.

• Lead Keycard Inventory Management and provide comprehensive security support, including camera data and access control systems management.

• Oversee copier/postage fleet lease services, including invoicing, end of lease obligations, expense reporting and resolving high-level escalations.

• Provide invoice compliance through supporting purchase order creation and credit card reconciliation.

• Support maintenance of vendor data including fixed expenses and vendor contracts

• Approve punchout orders exceeding company approval threshold

• Collaborate with cross-functional and regional partners through onboarding new office leaders by conducting meet-and-greets, establishing partnership workflows with National Workplace Operations, training regional leaders on workplace processes and resources.

• Facilitate vendor onboarding process in partnership with Accounts Payable and provide support with billing vendor disputes.

• Support vendor sourcing to ensure high-quality service and cost-effective office operations.

• Managing and maintaining up to date essential Workplace Operations resources.

• Maintain oversight and organization of documentation regarding regional nuances (including ordering, approvals & tracking) and team coverage docs.

• Maintain internal team resources such as meetings notes, macros, training materials and team SOPs. What We're Looking For

• Proven experience in workplace operations, facilities management, or a high-level hospitality/operations role.

• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly for facilities issues.

• Meticulous attention to detail and highly organized, especially regarding data and vendor management.

• Exceptional verbal and written communication skills for partnering with regional leaders and external property managers.

• Experience working with enterprise technology and systems (such as Zendesk, Salesforce, or Confluence) is a plus.

• A passion for creating community and a world-class experience for our internal customers.

• Ability to work in the office during standard operating hours and lift up to 25 lbs as needed for facilities tasks.

• Must be willing to travel 25%-30% of the time. Nice to Have

• Experience with enterprise technology and systems (Zendesk, Salesforce, Confluence) is a plus. Compensation & Benefits

• Base pay range: $65,000 - $81,300 annually.

• Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits.

• Base pay is based on market location. Minimum wage for the position will always be met.

• Perks and benefits include: paid vacation, holidays, sick time, parental leave, recharge leave; medical, tele-health, dental and vision benefits; 401(k); FSAs; commuter program; life and disability insurance; Maven; Carrot; UrbanSitter; Employee Assistance Program; and pet insurance.