Workplace Operations Coordinator

About the Role

• Provides onsite coordination for workplace facilities, corporate operations, building operations, conference services, vendor management, and workplace experience programs across the New York campus.
• Serves as a primary point of contact for employees, business partners, vendors, Engineering, Security, Facilities Planning, Global Events, and building management.
• Coordinates service requests, workplace projects, event support, maintenance activities, and operational readiness initiatives

What You'll Do

• Building Operations & Facilities Support

• · Coordinate preventative and corrective maintenance activities and manage facility service requests.

• · Conduct routine building inspections and workplace readiness audits.

• · Support HVAC, plumbing, electrical, janitorial, pest control, painting, signage, flooring, and life-safety related requests.

• · Monitor campus appearance, code compliance, storage areas, and operational standards.

• Customer Service & Service Request Management

• · Manage and route requests received through phone, email, and ticketing systems.

• · Track requests through completion and ensure service-level expectations are achieved.

• · Serve as a trusted workplace resource and maintain strong business partner relationships.

• · Provide hands-on operational support when needed.

• Conference Rooms, Events & AV Support

• · Coordinate conference room reservations, room configurations, and audiovisual requirements.

• · Support executive meetings, town halls, conferences, and workplace events.

• · Partner with Global Events, Catering, and Technology teams to deliver successful events.

• · Support conference center technology and event-day operations.

• Vendor Management & Workplace Services

• · Coordinate building service vendors, contractors, recycling, donation, and destruction programs.

• · Schedule recurring services and monitor vendor performance.

• · Manage vendor access, escorts, work execution, and service quality.

• · Build strong relationships with internal and external service providers.

• Furniture, Moves & Workplace Projects

• · Coordinate furniture installations, repairs, reconfigurations, and workspace changes.

• · Support office moves, occupancy changes, and workplace projects.

• · Assist with transportation of furniture, fixtures, equipment, and materials.

• · Maintain organized storage, staging, and inventory areas.

• Administration, Compliance & Reporting

• · Maintain maintenance records, service reports, workplace documentation, and operational metrics.

• · Support purchase orders, invoices, vendor documentation, and reporting.

• · Maintain workplace information on company communication platforms.

• · Support emergency preparedness, compliance programs, and business continuity activities.

Who You Are

· 3+ years of workplace operations, facilities, corporate operations, building operations, or customer service experience.

· Strong organizational, communication, and problem-solving skills.

· Experience with service request platforms, vendor coordination, and workplace projects.

· Ability to manage multiple priorities while delivering exceptional customer service.

· College degree preferred.

Physical Requirements

· Ability to walk throughout office buildings and conduct inspections.

· Ability to move furniture, equipment, and materials up to 60 pounds.

· Ability to support event setups, workplace projects, and operational activities.