Workplace Operations Coordinator

Job title: Workplace Operations Coordinator

Full time 55 Thomas Street, New York, NY, US 10013

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About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About the role

Provides onsite coordination for workplace facilities, corporate operations, building operations, conference services, vendor management, and workplace experience programs across the New York campus. Serves as a primary point of contact for employees, business partners, vendors, Engineering, Security, Facilities Planning, Global Events, and building management. Coordinates service requests, workplace projects, event support, maintenance activities, and operational readiness initiatives

What you'll do

• Building Operations & Facilities Support

• Coordinate preventative and corrective maintenance activities and manage facility service requests.

• Conduct routine building inspections and workplace readiness audits.

• Support HVAC, plumbing, electrical, janitorial, pest control, painting, signage, flooring, and life-safety related requests.

• Monitor campus appearance, code compliance, storage areas, and operational standards.

• Customer Service & Service Request Management

• Manage and route requests received through phone, email, and ticketing systems.

• Track requests through completion and ensure service-level expectations are achieved.

• Serve as a trusted workplace resource and maintain strong business partner relationships.

• Provide hands-on operational support when needed.

• Conference Rooms, Events & AV Support

• Coordinate conference room reservations, room configurations, and audiovisual requirements.

• Support executive meetings, town halls, conferences, and workplace events.

• Partner with Global Events, Catering, and Technology teams to deliver successful events.

• Support conference center technology and event-day operations.

• Vendor Management & Workplace Services

• Coordinate building service vendors, contractors, recycling, donation, and destruction programs.

• Schedule recurring services and monitor vendor performance.

• Manage vendor access, escorts, work execution, and service quality.

• Build strong relationships with internal and external service providers.

• Furniture, Moves & Workplace Projects

• Coordinate furniture installations, repairs, reconfigurations, and workspace changes.

• Support office moves, occupancy changes, and workplace projects.

• Assist with transportation of furniture, fixtures, equipment, and materials.

• Maintain organized storage, staging, and inventory areas.

• Administration, Compliance & Reporting

• Maintain maintenance records, service reports, workplace documentation, and operational metrics.

• Support purchase orders, invoices, vendor documentation, and reporting.

• Maintain workplace information on company communication platforms.

• Support emergency preparedness, compliance programs, and business continuity activities.

• Who you are

• 3+ years of workplace operations, facilities, corporate operations, building operations, or customer service experience.

• Strong organizational, communication, and problem-solving skills.

• Experience with service request platforms, vendor coordination, and workplace projects.

• Ability to manage multiple priorities while delivering exceptional customer service.

• College degree preferred.

• Physical Requirements

• Ability to walk throughout office buildings and conduct inspections.

• Ability to move furniture, equipment, and materials up to 60 pounds.

• Ability to support event setups, workplace projects, and operational activities.

• Hourly Range: 26.30 - 32.20

• Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

• Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

• One of the most competitive Paid Time Off plans in the industry.

• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.

• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.

• Employee stock purchase plan.

• Medical, dental, vision and life insurance.

• See more of the benefits we offer.

• Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

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Location

San Francisco, home to our brands and people

San Francisco has always been a hub for artistry and innovation—and for 55 years, it has inspired Gap Inc. as the home of our brands and people. Creativity is woven into our legacy, and we’re proud to continue supporting the local community that fuels it.

Through our partnership with Nest and the Makers United SF program, we’re working to bridge opportunity gaps for local creatives, giving them a platform to showcase their work and thrive. With the right support and visibility, today’s makers could become the next generation of influential talent.

Championing pathways to growth

At Gap Inc., we believe everyone deserves the opportunity to build a brighter future, and we're proud to be recognized as an Employer of Choice by American Opportunity Index.

As one of the largest employers of entry-level talent, we recognize the barriers underrepresented communities face. We're committed to bridging the opportunity gap by providing access to better jobs and creating pathways for growth, empowering our employees to contribute to our legacy—impacting not just retail and fashion, but also shaping culture.

A day in the life with Zac Posen

Step inside a day in the life at Gap Inc. HQ with Vogue and our Creative Director, Zac Posen. This behind-the-scenes gives a peak into a day at 2 Folsom including design meetings, creative reviews, and a stop in San Francisco's iconic Chinatown. Get a glimpse at the creativity, collaboration, and culture of our house of iconic American brands. Learn more

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