Workplace Experience Coordinator

Job Title: Workplace

Experience

• Coordinator

• Job Description Summary

• Presence by Cushman & Wakefield is seeking a Workplace Coordinator to support customized events, programming, and workplace experiences across assigned buildings within a vibrant multi-building portfolio in the DC market. Presence is Cushman & Wakefield’s tenant experience platform, supporting property teams and building communities through on-site activations, events, amenity management, tenant communications, and building app support. The Presence team includes on-site Managers and Coordinators, supported by a centralized platform team focused on operational excellence, training, and data management. Reporting to the Senior Workplace Manager, the Coordinator serves as a welcoming, on-site hospitality ambassador for tenants, guests, and visitors. In partnership with property teams and the centralized Presence platform team, the Coordinator helps deliver memorable experiences across campus spaces, tenant lounges, and conference centers, tailoring day-to-day service to each building’s community, amenities, and operational needs.

• This hands-on role focuses on event and program execution, conference center and amenity reservations, tenant communications, vendor coordination, and administrative support. Under the direction of the Senior Workplace Manager, the Coordinator maintains consistent service standards, supports budget tracking and marketing initiatives, and collects tenant feedback and utilization data to strengthen engagement and support a seamless workplace experience.

Key Responsibilities

• Operations & Hospitality

• Serve as a welcoming, on-site ambassador across assigned buildings, delivering responsive, personalized hospitality to tenants, guests, and visitors.

• Partner with the Senior Workplace Manager, property management, engineering, security, and service partners to coordinate day-to-day service delivery and maintain consistent hospitality standards.

• Conduct routine property and amenity walkthroughs, monitor presentation and operational readiness, and report maintenance needs, service concerns, and opportunities for improvement.

• Coordinate conference center and amenity reservations, booking confirmations, room setup and reset, vendor logistics, and on-site event support in accordance with established procedures, escalating scheduling conflicts and operational issues as needed.

• Conduct pre-event room checks, confirm layouts and audiovisual requirements, and coordinate troubleshooting with designated building or technology partners.

• Coordinate vendor arrival instructions, access requirements, and required documentation, including certificates of insurance, in partnership with property management.

• Support visitor management procedures, guest registration, and access coordination in partnership with building security and property management.

• Tenant Experience & Communications

• Draft and coordinate tenant communications, including digital newsletters, building app updates, digital signage, event promotions, and social media content, where applicable, in accordance with established brand standards and approval processes.

• Support tenant onboarding, welcome experiences, leasing tours, appreciation initiatives, and hospitality touchpoints.

• Respond promptly to tenant inquiries, service requests, and reservation questions, coordinate follow-up with appropriate partners, and escalate concerns to support timely resolution and service recovery.

• Maintain knowledge of local businesses, community resources, and neighborhood partnerships to enhance the tenant experience.

• Programming & Engagement

• Assist the Senior Workplace Manager in planning and executing tenant events, wellness programming, community activations, and hospitality initiatives that foster connection, well-being, and engagement.

• Maintain programming calendars, coordinate event logistics, vendor schedules, and supplies, and support event setup, registration, on-site execution, and breakdown across assigned buildings.

• Track attendance, tenant feedback, engagement metrics, and amenity utilization, and share observations and reports with the Senior Workplace Manager to inform program and service improvements.

• Administrative & Platform Support

• Provide scheduling, documentation, inventory management, and operational reporting support; track event expenses, organize invoices, and flag discrepancies against approved budgets.

• Partner with the centralized Presence platform team to support marketing initiatives, building app administration, training, implementation of best practices, data collection, and portfolio-wide programs.

• Participate in regular coordination meetings with the Senior Workplace Manager to maintain clear schedules, status updates, and handoff notes to ensure consistent service across assigned buildings.

• Work Environment & Schedule

• This role requires regular on-site presence and travel between assigned buildings in the DC market to support tenant relationships, programming, conference centers, and amenity operations. The Coordinator works under the direction of the Senior Workplace Manager, with schedule flexibility as needed for events, launches, and operational requirements.

• Compensation and Benefits

• Cushman & Wakefield provides eligible employees with a benefits package including health, vision, and dental insurance; flexible spending accounts; health savings accounts; retirement savings plans; life and disability insurance programs; and paid and unpaid time away from work. The compensation for the position is $61,200.00 – $72,000.00, depending on factors such as location, experience, and qualifications. The company is an Equal Opportunity employer.