About this role

Your Role as a Working Student – Layout Team

As a member of sevdesk’s Layout Team, you will support the creation, customization, and maintenance of customer document layouts, including invoices, quotes, delivery notes, letters, credit notes, and reminders. Your responsibilities include editing HTML and CSS templates, creating and adapting letterheads, processing customer deals and support tickets, managing customer conversations, and ensuring that layouts meet individual customer requirements.

You will work closely with the Customer Success, Tech Support, Billing, and Product teams to resolve customer inquiries and coordinate cross-functional topics. You will also contribute to internal projects aimed at improving workflows and efficiency, documenting processes, and analyzing customer feedback.

About you

Hard Skills

Basic knowledge of HTML and CSS

Experience with or interest in document layout and design

Ability to adapt and customize document templates

Experience with a code editor, preferably Visual Studio Code

Familiarity with Adobe Creative Cloud, especially Adobe Acrobat or similar tools

Ability to work with customer relationship management and ticketing systems

Willingness to learn tools such as HubSpot, Slack, Confluence, Jira, and Billwerk

Basic understanding of troubleshooting and quality assurance

Strong attention to detail when reviewing layouts, formatting, and customer requirements

Good written and spoken German; English is a plus

Soft Skills

Structured and organized way of working

Strong attention to detail and accuracy

Customer-oriented mindset

Excellent communication and teamwork skills

Ability to work independently and take ownership of tasks

Problem-solving skills and a hands-on mentality

Reliability and transparent communication

Flexibility and willingness to learn

Ability to prioritize tasks and manage several requests simultaneously

Openness to feedback and continuous improvement

Requirements

Enrolled student, preferably in media informatics, computer science, communication design, business informatics, or a related field
Interest in HTML/CSS, document design, and customer support
Availability for a working student position alongside your studies
Willingness to work collaboratively in a cross-functional team
Equal Opportunity Employer
We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.
Our recruitment process
1️⃣ A 30' first call with Talent Acquisition Specialist to get to know you better and share more about Ageras.
2️⃣ A 45' interview with HM to discuss your past experiences and the role we are offering.
3️⃣ A 45' BC you will complete a short practical task related to HTML/CSS, document layouts, or customer requirements. Afterwards, we will discuss your approach, answer any remaining questions, and talk about the next steps.
Department
Revenue

Location

Berlin

Revenue