Workflow Consultant/Clinical Application Specialist

Job title: Workflow Consultant/Clinical Application Specialist

Clinical Solutions

Clinical Solutions: Optimize workflows. Enable adoption. Deliver meaningful healthcare solutions.

Join Ascom as a Workflow Consultant/Clinical Application Specialist and help healthcare organizations successfully implement Ascom solutions that improve clinical workflows, strengthen communication, and support better outcomes. In this role, you’ll guide customers through solution demonstrations, workflow analysis, technical and functional design, configuration, testing, training, and go-live support.

Why This Role Matters

You will play a critical role in helping customers adopt complex clinical and communication technologies with confidence. By translating customer needs into practical workflows, training users, and partnering closely with Sales, Project Management, R&D, and client stakeholders, you’ll directly influence customer satisfaction, implementation quality, and long-term solution success.

What You’ll Do

• Serve as the clinical subject matter expert for software applications, ensuring solutions align with customer workflow and patient care requirements.

• Conduct workflow assessments and provide recommendations to improve clinical efficiency, user adoption, and operational outcomes.

• Partner with customers to design and configure alarm management solutions

• Support implementation projects from design through testing, go-live, and aftercare

• Conduct system integration, functionality, and user acceptance testing with customers

• Assess training needs, develop training plans, and guide end users through adoption

• Collaborate with Sales, Project Management, R&D, and other internal teams to ensure successful delivery

• Contribute to continuous improvement, best practices, and process optimization

• What You Bring

• 3–5 years of experience in implementation consulting, preferably within clinical healthcare environments

• Experience supporting or introducing complex clinical, technical, or communication solutions

• Degree or background in healthcare, IT, clinical operations, or a related field

• Clinical experience as a nurse or other healthcare professional is preferred

• Strong ability to analyze workflows, identify improvement opportunities, and translate needs into practical solution designs

• Strong presentation, facilitation, training, and customer communication skills

• Ability to work independently while collaborating across, Project Management, R&D, and customer teams

• Familiarity with ERP and project management tools, such as D365 or Jira, is a plus

• Customer-focused mindset with the ability to influence, guide, and build trusted relationships

• Diversity at Ascom

• We value diverse perspectives and are committed to creating an inclusive environment where everyone can thrive.

• Department

• Clinical Solutions

• Locations

• US Raleigh

• Remote status

• Hybrid

• Decades of innovation

• Ascom is a global solutions provider focused on healthcare ICT and mobile workflow solutions. The vision of Ascom is to close digital information gaps allowing for the best possible decisions—anytime and anywhere. Ascom’s mission is to provide mission-critical, near real-time solutions for highly mobile, ad hoc, and time-sensitive environments.