Workers Compensation Manager

Workers Compensation Manager

We are looking for an experienced Workers Compensation Manager to support a dynamic operation in Long Beach, California. This Long-term Contract opportunity is ideal for someone who is detail oriented and can lead employee relations matters, oversee core HR administration, and manage benefits and workers’ compensation processes with strong attention to compliance. The role requires a hands-on partner who can balance day-to-day HR support with risk awareness and accurate documentation across sensitive employee matters.

Responsibilities

• Guide managers and employees through workplace concerns, helping resolve issues fairly and in alignment with company policy and employment standards.

• Oversee daily HR administrative activities, including maintaining personnel records, supporting documentation workflows, and ensuring data accuracy within HR systems.

• Administer employee benefit programs by addressing inquiries, coordinating updates, and helping ensure timely and accurate processing.

• Manage workers’ compensation activities from initial incident reporting through claim follow-up, maintaining complete records and supporting proper case handling.

• Partner with internal stakeholders to assist injured employees, monitor claim status, and promote compliant return-to-work coordination when applicable.

• Contribute to risk management efforts by identifying HR-related compliance concerns and helping implement practical corrective actions.

• Prepare and maintain claim documentation, employee files, and other sensitive records with a high degree of confidentiality and accuracy.

• Review and coordinate newly reported injury claims, ensuring proper documentation, timely reporting, and adherence to state workers' compensation requirements.

• Oversee California claims activity, including compliance with applicable workers' compensation regulations, benefit administration guidelines, and medical treatment processes.

• Act as the primary liaison between employees, management, claims administrators, medical providers, nurse case managers, and other claim-related partners.

• Monitor claim investigations, medical treatment plans, disability benefits, and claim resolution strategies to ensure appropriate handling and outcomes.

• Coordinate return-to-work and modified duty programs by working with operational leadership and employees to accommodate work restrictions whenever possible.

• Maintain detailed and confidential claim records while ensuring all required documentation is accurate, complete, and properly tracked.

• Review incident reports, witness statements, medical records, surveillance footage, and other supporting materials to assist with claim investigations.

• Monitor claim activity and vendor performance, identifying service issues, trends, and opportunities for improvement.

• Provide guidance to managers and supervisors regarding injury reporting procedures, documentation requirements, workplace accommodations, and return-to-work practices.

• Partner with Human Resources, Risk Management, Safety, Legal, Payroll, and Operations teams on complex, litigated, catastrophic, or high-exposure claims.

• Analyze workers' compensation metrics and prepare reports highlighting claim trends, costs, compliance concerns, and program performance.

• Recommend process improvements that help reduce claim severity, improve employee outcomes, and control workers' compensation expenses.

• 5+ years of experience in human resources, including substantial exposure to employee relations and HR operations.

• Demonstrated knowledge of workers’ compensation processes, claim handling, and documentation requirements.

• Experience administering employee benefits and responding to related employee questions and issues.

• Proficiency with HRIS platforms and confidence working with employee data, reporting, and record maintenance.

• Understanding of compliance risk, employment practices, and HR policies within a regulated business environment.

• Ability to manage sensitive situations involving injured workers with professionalism, discretion, and sound judgment.

• Strong organizational and communication skills with the ability to handle multiple priorities in a fast-paced setting.