About this role
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Maintain and operate the online booking system and train others as requested by management.
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Receive all incoming calls and inquiries efficiently, professionally and in a timely manner.
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Ensures that guests are greeted, checked in and escorted to their sites or rentals promptly and courteously.
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Follows proper administrative policies and procedures for guest accounts, including but not limited to making reservations, guest check-ins, check-outs, verifying registration information, etc.
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Monitor online reservations and accounts as needed.
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Use effective communication in all correspondences with guests, managers and co-workers.
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Follow and adhere to all standard operating procedures.
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Accurately process charges and payments.
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Follow and adhere to all cash and credit card handling procedures.
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Generate reports as directed by management.
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Ensure that all inquiries, messages, bookings and general calls are handled professionally, effectively and courteously.
-
Keep a clean and orderly front office/reservations/retail area.
-
Maintain and operate the online booking system and train others as requested by management.
-
Receive all incoming calls and inquiries efficiently, professionally and in a timely manner.
-
Ensures that guests are greeted, checked in and escorted to their sites or rentals promptly and courteously.
-
Follows proper administrative policies and procedures for guest accounts, including but not limited to making reservations, guest check-ins, check-outs, verifying registration information, etc.
-
Monitor online reservations and accounts as needed.
-
Use effective communication in all correspondences with guests, managers and co-workers.
-
Follow and adhere to all standard operating procedures.
-
Accurately process charges and payments.
-
Follow and adhere to all cash and credit card handling procedures.
-
Generate reports as directed by management.
-
Ensure that all inquiries, messages, bookings and general calls are handled professionally, effectively and courteously.
-
Keep a clean and orderly front office/reservations/retail area.
-
Light housekeeping responsibilities in front office and retail store which include, but are not limited to dusting, vacuuming, merchandising, stocking, disposing trash, cleaning employee restroom(s), etc.
Requirements
- 24 hours a week in exchange for FHU site $50 allowance for utilities