About this role
WordPress Customer Support Specialist
Freshy, a leading NY- and DC-based WordPress web design agency, is looking to hire a remote, full-time customer support specialist
Roles and responsibilities
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The candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.
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This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of Freshy client websites, and other troubleshooting and project work as assigned.
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Freshy is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment.
Requirements
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3+ years web-related customer service experience
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3+ years of WordPress experience
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PHP, CSS, & HTML
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WooCommerce
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Advanced jQuery
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Excellent problem solving skills
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Excellent communication skills
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Ready to work in a fast paced environment
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API Integrations and experience with SSH Protocol (Preferred)
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Search engine optimization experience (Preferred)
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Customer support: 3 years (Preferred)
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Bachelor’s degree (Preferred)
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Details
Benefits
- 401(k)
- Flexible schedule
- Paid time off
- Hardware stipend
Salary
- Based on experience and location
Location
- This is a remote work position with working hours based on Eastern Time Zone (ET)