About this role
Job Description
What Success Looks Like (Objectives):
Customer Service Representative:
$16.50/hr + $0.50 language differential with the opportunity to increase pay to $18.15/hr within 60 days. No experience required. We provide full-time paid training! Role starts full-time on-site.
What You’ll Do
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Serve as the voice of Boost Mobile, helping customers by resolving issues and promoting our services
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Maintain strong knowledge of our wireless products, accessories and pricing plans
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Respond to customer inquiries regarding billing, devices, product features, troubleshooting, and hardware operation, with a focus on one-call resolution
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Identify opportunities for improving customer service and efficiency by analyzing call trends and providing feedback
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Become an advocate for customer needs, providing solutions for technical issues and offering support to a diverse consumer base
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Core Skills, Competencies, and Key Experiences (What you’ll bring)
Requirements
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High school diploma or GED required
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Ability to work full-time on-site
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Flexible to work shifts which can include evenings, weekends, or holidays
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Smartphone or device with active network connection
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Pre-employment screen required
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Key skills: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
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What’s In It For You?
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Career Growth: Opportunity to promote within your first year!
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Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
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Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
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Additional Pay: Earn an additional $2/hr for shifts after 6 PM and on weekends!
Benefits
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We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
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The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
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Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
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The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
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Job Description
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