Windsor Police Emergency 911 Communicator

WINDSOR POLICE SERVICE announces openings for the position EMERGENCY 911 COMMUNICATOR

Compensation: Approximately $45.00 per hour

POSITION SUMMARY:

The Emergency 911 Communicator is a shift work position providing 24-hour coverage. The Communicator position consists of two roles; call-taking and dispatching. A call-taker is responsible for answering 911 and non-emergency phone calls and re-directing 911 emergency calls as required. The dispatch role is responsible for receiving and dispatching emergency and non-emergency calls for service to police field units and monitoring numerous radio channels.

RESPONSIBILITIES

• Transmit information from the public to police.
• Monitor up to 33 radio channels and up to 6 computer screens for the purposes of receiving, prioritizing, coordinating, and relaying information to police units.
• Answer all emergency and non-emergency calls, using developed communication skills to coordinate sensitive situations.
• Receive information from the public and transmit information to be dispatched.
• Transfer and reroute calls as necessary.

QUALIFICATIONS

• Possess a Grade 12 graduation diploma or equivalent, as recognized by the Ontario Ministry of Education, or completed post-secondary education at an accredited college or university as an adult student.

• Minimum of 6 months’ work experience to develop skills required to work in a team environment.

• Demonstrated interpersonal skills and ability to be assertive and respectful when dealing with the public.

• Ability to react quickly and calmly during intense and stressful situations.

• Must have a strong sense of urgency.

• Must be able to type minimum of Net 40 WPM and pass CritiCall Testing.

• Previous experience working in a telecommunications or call centre environment would be an asset.

• Ability to communicate in a second language would be considered an asset.

• Proficiency in the 10-Code and phonetic alphabet would be considered an asset.

• APCO Public Safety Telecommunicator Course, Canada and NENA Telecommunicator Core Competencies Course would be considered an asset.

• Candidates successful in testing and interviews will also be required to successfully complete a thorough background investigation and psychological assessment.

• As 911 Communicator duties are a 24-hour operation, this is a shift work position requiring successful applicants to work all shifts of days, afternoons, and midnights in office.