About this role
Job title: Window & Door Service Technician
About the Role Renewal by Anderson is looking to add a full-time in-field Window & Door Service Technician in the Waukesha area. You will work with the service team and customers to resolve issues, perform installations, and ensure customer satisfaction through technical repair, testing, and education on proper use and warranties.
What You'll Do
- Service and repair previously installed windows & doors (sashes, screens, locks, units, woodwork, etc.)
- Analyze problems and come up with solutions independently, with the Service team, and our customers
- Determine and follow through on corrective action that is efficient and cost effective
- Maintain customer satisfaction from start to finish with a positive, can-do attitude
- Work in a highly collaborative environment
- Timely documentation of service notes and complete paperwork
- Collect and process payments if necessary
- Fully complete service training from lead service tech and understand procedures implemented with both service and safety
What We're Looking For
- Excellent communication and interpersonal skills
- High attention to detail and commitment to delivering high quality workmanship
- MUST have at least 2 years window installation experience
- Knowledge of general construction, home improvements, and renovation preferred
- Ability to work independently and solve problems on the spot
- Valid Driver’s License and clean driving record – this position is contingent on successfully passing a detailed driving record check and meeting the necessary requirements to be insurable under our company’s policy
Nice to Have
- Knowledge of general construction, home improvements, and renovation (preferred)
Compensation & Benefits
- Paid training
- Work / life balance
- Full medical, dental, vision, and life insurance
- Holiday pay, PTO, and company matched 401K
- Company use of vehicle to complete services
- Growth opportunities