WIC Support Staff/Outreach Specialist

WIC Support Staff/Outreach Specialist - Dallas County Office

WIC Support Staff/Outreach Specialist

locations River Plaza

time type Full time

posted on

job requisition id R26_0000000563

The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model.

We are a safety net hospital and our Patients are our North Star With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more

WIC Support Staff/Outreach Specialist

This will be for Dallas County clinic in Clive 2480 Berkshire Parkway

Hours

Monday 0800-1730

Tuesday 0800-1730

Wednesday 0800-1730

Thursday 0800-1730

Friday 0800-1200

GENERAL DESCRIPTION

Under the general supervision of the Program Director with guidance from the WIC Team leader, performs varied office duties.

CHARACTERISTIC DUTIES

1. Greets public, answers phones and provides excellent customer service
2. Completes participant intake functions such as Verifying participant residence, identification, and income Completing demographic information Ensuring voter registration activities are completed Assisting participants in filling out forms
3. Issues benefits to participants, explains proper use of eWICcard to participants, maintains appropriate records.
4. Maintains computer system: maintains data entry and retrieval; prints benefits and forms; schedules appointments
5. Assumes responsibility for one or more of the following projects or skills:
6. filing of various forms and maintains for required time: Rights and Responsibilities, termination notices, proxy cards, Voter Motor receipts routine correspondence with clients including appointment reminders and missed appointment notification word processing using Windows and Word software translating/interpreting a foreign language including both verbal and written forms referral to community resources for food, shelter and related needs correction of participant computer records utilizing printed or verbal reports from the State WIC office Farmers Market program Participates in training and actively promotes and supports breastfeeding efforts
7. Participates in outreach activities
8. Participates in quality assurance/improvement activities
9. Perform other duties as assigned

PERFORMANCE STANDARDS

1. Promptly acknowledges persons coming to the Reception Desk.
2. Promptly answers incoming phone calls within designated number of rings
3. Accurately determines reason for participant's visit and routes accordingly.
4. Accurately enters and retrieves data in computer.
5. Verifies that all steps for issuing benefits have been completed and that benefits are issued to the proper person.
6. Ensures security of WIC cards checks at all times.

MINIMUM QUALIFICATIONS

1. High school diploma or equivalent.
2. Computer skills including word processing and/or data entry
3. Common office equipment
4. One-year experience in dealing with the public.
5. Reliable transportation

This will be for Dallas County clinic in Clive 2480 Berkshire Parkway

Work Shift 8a-6p (United States of America)

Benefits (FT/PT)

• Retirement - IPERS
• Education Assistance
• Employee Health & Wellness
• PTO
• Free Parking
• Health Insurance
• Supplemental Insurance
• 529 College Savings Plan
• And more!

Broadlawns Medical Center is an Equal Opportunity Employer

About Us

The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model. Broadlawns takes a leadership position in teaching the next generation of healthcare professionals through its residency and fellowship programs.