About this role
NSW Ombudsman
The Whistleblower Support Specialist provides information and support to people who have made or are seeking to make a public interest disclosure (PID) under the Public Interest Disclosures Act 2022 (the PID Act).
The purpose of this support is to help empower public officials to raise their concerns about serious wrongdoing, and to provide them with pathways once they have done so.
About you
You are an empathetic communicator who can analyse a client’s needs, manage expectations and tailor appropriate support. You have:
- Good communication skills, including the ability to communicate well with diverse stakeholders, and to prepare correspondence and reports
- Experience analysing sensitive matters and providing appropriate advice
- The ability to navigate legislation and processes and explain these in an audience appropriate way
- The ability to work independently and as part of a team
- An understanding of the statutory functions and work of the NSW Ombudsman
- Relevant tertiary qualifications (such as law and/or social work) OR equivalent working experience (such as in complaint management).
What can we offer?
- Competitive salary and future growth opportunities within NSW Ombudsman
- Flexibility and the capacity to work in a hybrid way
- Work life balance with a 35-hour work week
- Close to public transport - office is adjacent to Town Hall Train Station
- Great team environment and culture
- Fitness Passport
Notes:
- Online applications must consist of (Please combine in one document):
- Covering letter (max 2 pages) highlighting your claims for the role and which role you are applying for.
- CV outlining your skills, knowledge, and experience as relevant to this role.
- Your answer to the below Target Question (max 500 words):
- The role of the Whistleblower Support Specialist will require you to provide detailed/complex information to a client over the phone or via email.
- Provide an example where you have undertaken a similar challenge.
- What strategies did you use to ensure that the client understood the information you provided and the next steps?
- The assessment process will be conducted by a standard panel assessment process.
- A talent pool may be created through this recruitment process. A talent pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
- Short listed candidates will be subject to security and other vetting processes.
- Only applications that are submitted through NSW Ombudsman Career site will be accepted.
- Late applications will not be accepted.
- All temporary roles may have the opportunity for ongoing employment.
Employment at the NSW Ombudsman is subject to the satisfactory completion of security and related vetting including, in part, a criminal records check; signed understanding and acceptance of a range of policies; two statutory declarations relating to conflicts of interest, arrests, charges, convictions and a health declaration.
The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders, and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.
Additional Information is available at the following links.
Role description NSW Ombudsman Website
Closing date: 10am, Monday 12th October 2026
Inquiries can be directed to Recruitment team via recruitment
We provide adjustments including alternative formats to the recruitment process for candidates including individuals with disability. If you require an adjustment to be made during the recruitment process (including alternative formats) or have an enquiry about the support provided, please contact for assistance.
The NSW Ombudsman has achieved Disability Confident Recruiter status, awarded by the Australian Disability Network. We are committed to continuing this journey through inclusive recruitment practices to ensure candidates have a positive experience in every step of the recruitment process.